Postpone New Cable Service Activation

[sb5]

Dear Community Member, 

I ordered a new cable connection to my new address, and I will be moving to the new address only on May 1, 2023. I received an SMS notification from Vodafone saying my new service will be activated today. Is there a way this activation can postpone until 1st of May? 

I could not find a way to provide the start date anywhere in the portal. I don't want to pay unnecessarily for the 5 days of service that I won't be able to use. 

Thanks for your help. 

[MariaK]

Hello, sb5,

Unfortunately, we can no longer provide individual support here via the forum, as we cannot request any data.

Please contact us via one of the other channels. (e.g. via Facebook / Twitter by direct message). Then we will check your disconnections again.

Many greetings