Online registration code

[Biagio192]

Hello,

I am Biagio, I recently started a DSL contract with Vodafone, I want to add my contract into my account, but it's requiring me the Online registration code, and I don't know where to find it, I didn't receive anything after submitting my contract. My Costumer number is: ***.

Thanks

Edit: Customer number removed

[Torsten]

Welcome to the community.
You post on the cable board, but write about a DSL contract. What kind of contract do you have now (exact name of the tariff) and which federal state are you from?

[Biagio192]

Sorry for the mistake, I posted in the wrong thread. I need help with my DSL. I am from Niedersachsen. My offer is: Red Internet & Phone 50 Cable. Could you help me? i need the onlne registration code

Biagio

[Torsten]

No, with the tariff you are on the right board. You do not use DSL (over the telephone line), but a cable Internet tariff over the TV cable network.
So you have to add your contract as a cable contract to MeinVodafone, for this you then need the activation code from your welcome letter.

[Biagio192]

Ok thanks, but I didn't receive any welcome letter, how con I solve this?

[Torsten · Accepted solution]

With VFD / ex-KDG, the welcome letter is always sent with the router in the package. Did a technician set up the connection for you and bring the router with him? Then you should have received the welcome letter by email.
Also have a look in the spam folder.

[Stephan]

Hi Biagio192,

welcome to our Community.

But first of all I have to scold you a little: please do not sent unsolicited private messages to the moderators here.

To add your contract to Mein Vodafone please use the registration code from your order confirmation.

Regards

Stephan

[Biagio192]

Thank you, I solved the problem!

[EricDean]

I having the same problem  could you tell me how you solve it

[Torsten]

Please note that since August 15th, 2022 direct support is no longer possible. It is best to read this article. If I were you, I would try Facebook or Twitter (now named X). There you’ll get support even in english. 

Since the solution has been marked here, I'll close now.