New Contract Setup

[JoaoP]

Good morning,

I moved to germany some weeks ago and started a contract with Vodafone (250 Kable). I'm not able to speak german yet, and as such, I try to contact the Vodafone support here.

I received my router yesterday, connected it to the line and after some time got internet connection.

Problem is, I'm getting less than 1Mbps of speed.. I was never able to get more that that since setting up the connection. It's completly unusable at this type of speeds.

How can the problem be solved?

Thanks!

[HausHelene]

It seems, your contract is not activated yet. There should be a date on your mail when activation will be done.

If your contract should be activated asap please use facebook or twitter. English support is availible.

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Stephan]

Hi JoaoP,

did you already contacted our support via Facebook or Twitter? There can you get English support.

Regards

Stephan