Negotiate a new Contract or Cancel my Subscription

[Luciano_Silva]

I old customer from unitymedia Cable internet and now Vodafone, my contract will finish and I would like to know what benefits I can have to continue with Vodafone or I would like to cancel my subscription.

Thanks

[Torsten]

You must either call Cancellation Prevention or submit a cancellation and then call Customer Recovery to receive a quote. Unfortunately, both hotlines are only available in German.
Please note that in the case of a telephone offer, the order summary that comes by email must first be confirmed, otherwise the order will be automatically deleted after 14 days.

[Chr1ssy]

Hi Luciano_Silva,

since @Torsten ( ) already said everything correctly, do you still need any help?

Best regards

Chr1ssy

[Luciano_Silva]

Dear Chr1ssy,

Yes I still need help because I came here to the English Channel because my German is not good and now the English Channel tell me to go and call the hotline in German 😞

[MariaK]

Hello Luciano_Silva,

I can take a look at your account and make you an offer. Have you already chosen a tariff that you would like to have?

Can you please send me a PN with the following details:

Name of the contract holder
Date of birth
Street + house number
Postcode + City
State
Customer number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

[Luciano_Silva]

Dear Maria,

I have sent you a PN.

Thanks!

[Luciano_Silva]

@MariaK I have sent you a PN. Thanks!

[Torsten]

@Luciano_Silva Since you marked the solution here: is your problem solved and we can close this thread?

[Luciano_Silva]

I have sent a PN to Maria but did not get any answer yet. Still waiting. 

[Torsten]

You'll have to be patient, the mods aren't here 24/7. An answer may well take a few days. I've removed the mark for the solution for so long, please do not set it until your issue is really solved.