Frage
Antwort
Lösung
am 18.10.2021 12:28 - zuletzt bearbeitet am 18.10.2021 13:20 von CommunityTeam
I have moved to a new apartment at short notice and I want to take my current contract with me (Cable 250) but I have been told that it is not available in my new apartment.
Separately, my contract was due to end in December 2021, and I have already previously requested its cancellation.
What I want is: To switch to DSL for my new apartment until my contract ends (December 09th). Is this possible?
I have been unable to speak to anyone as I do not speak German (sorry! im trying)
My customer number is xxx
Edit: Please do not post personal data. Team Community
am 19.10.2021 16:28
Hi JoeDavies,
if your report your move and switch from Cable to DSL, you'll get a complete new contract with a new contract term of 24 months.
A change to DSL while keeping your notice of termination will unfortunately not work.
Regards
Stephan