Moving date is wrong

[Nadinelsaeed]

Hi 

I called the moving service in march to inform them that I’m moving in April and the customer service person told me everything is good to go then I was charged for April and May until I called them again and now they set the move date to May which is wrong so how can this be fixed so I can be refunded for April and the first part of May 

[Peter_Co]

I guess you moved to a place where your contract is not available. The notice period is 1 month, to the end of a calendar month. So if you reported your move in March, your contract ended on April 29th. Do you have a written confirmation? In that case use WhatsApp to ask for the money for May back. Support there is available in English.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292