Kabel internet Need help to cancel KABEL

[Bala2020]

Hi,
I signed the contract on March 19, 2022. I received the modem on March 24th, 2022 then I fount the
Home does not have a cable internet outlet to connect the Cable internet modem and my home does not permit drilling to attach the cable outlet. So I couldn't use this cable internet.

Please note: I have contacted the shop where I purchased this cable internet subscription and a cancellation process is being initiated on 31.03.2022 and I returned my modem to the address given on the return slip that was in the modem box.
But yester day I received a mail from Vodafone saying that my contract cannot be cancelled.

I also requested for canceling my contract in meinvodafone on 01-April-2022

could you please help me in cancelling my contract?

Regards,
Bala

[Anett]

Hello Bala2020,

welcome to the community. 🙂

Glad to check what is the current status. Please be so kind and tell me from which state you come.

Best Regards

Anett

[Bala2020]

Hi Thank you for your replay,

I am from Hamburg. The Kabel internet is still not canceled.

[Anett]

Hello Bala2020,

thank you for your message. I would like to get an overview of the whole thing. Please send me your data (name, customer number, address and date of birth) via PN.

As soon as this is out, you announce yourselves please again here in the contribution.

Best Regards

Anett

[Bala2020]

Hi Anett,

Thank you, I have sent all details in private message.

Regards,

Balamurugan Vijayaram

[Nancy · Accepted solution]

Hello Bala2020,

I have checked for you. Your contract has been revoked. You will also receive a written confirmation by post. We have also received your router.

Do you have any more questions or may I close your thread?

Best regards

Nancy

[Bala2020]

Hi,

Thank you. If my contract is clossed then i dont have any issues. you can close the thread.

Regards,

Bala

[Nancy]

All right, then I'll close here.

Best regards and Happy Easter
Nancy