Hello,
Yesterday we set up a meeting with the technician, but he didn't show up. The terming was 14-17 o clock. Than I called the agency and they said "That they tried to call us on the phone, but could not reach us.". We were sitting at home, so there is no chance that we missed the call. So, they lied. After all, you can check in our records if we received this call. They said the technician couldn’t come yesterday (05.11.2021 ), and we set up new appointment for today 11:40 o’clock.
The technician didn’t show up again. No phone call, no email, nothing. Then i call the agency, and they say: “The technician was in our building, he knocked on the door, but we didn’t answer". He showed them a picture that he took, as a proof that he visited our apartment. The picture is not a proof that he came at our door. After all, it could be an old picture that he took when he was here the first time. Or, maybe he went in the basement alone( although it's mostly locked) He didn’t even gave us a call. He didn’t ring on our door.
So, first of all, I want to say that I am trying to resolve my internet an tv problems for a month now, and I was definitely at home, waiting,.
I really can't understand why such a simple thing it's so complicated with you. I am asking of you to resolve this problem. Also, i want to say that, when our the contract will expire, we won't be your clients any more. This is not a threat, just notification. I will send on your official email if needed.
From fist December we will move in other apartment. It’s the same building but other floor. What should we do to transfer our internet in the new apartment?
Thank you
