[GigaTV] Unable to access Invoices
GigaTV_Invoice
Smart-Analyzer
Smart-Analyzer

Hello,

 

I have requested a Move to new Address and I had terminated my Kabel (Internet) contract linked with my GigaTV. After canceling my Kabel Internet Contract, I am unable to access my Contract details for GigaTV. Can someone please help in letting me access my Contract and Invoices for GigaTV?

 

Thanks

Jinay

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Akzeptierte Lösungen
Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello Jinay,

 

please excuse that it took a while. But I have found some good news for you and your contract. You have received a new customer number for this contract. I sent you the activation code by e-mail. You can use it to register in your customer portal.

 

Please let me know if it worked and you were able to register.

 

Best regards

Nancy

 

 

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Lösung in ursprünglichem Beitrag anzeigen

15 Antworten 15
Tina
Ex-Moderator:in
Ex-Moderator:in

Hello GigaTV_Invoice,

 

first of all, welcome to our community. It's nice that you are here. I hope you had a stressless move.

 

Before I can help you, please tell me the state where you live.

 

Best regards

Tina

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Hello,

I live in Munich, Bavaria.

 

Thanks

Jinay

Anett
Ex-Moderator:in
Ex-Moderator:in

Hello GigaTV_Invoice,

 

I would be happy to help you. Please send me a PN with your data (name, customer number, address and date of birth).

 

After that, please contact me again here in this post.

 

Best Regards

Anett

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Hello,

 

I have sent you the requested details.

 

Thanks,

Jinay

Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello GigaTV_Invoice,

 

your contracts have all been terminated because we can't continue to serve you at your new address. If you still have a question about a bill, I'm happy to help.

 

Best regards

Nancy

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Hello,

 

Yes, I have been using GigaNet contract as GigaCombi which has been terminated. Though after that, my GigaTV contract continues but I am unable to access my contract details or Invoices. That is exactly my problem is. I think there is something wrong as my GigaTV contract is still continued but I am unable to access any details.

 

Thanks

Jinay 

Tina
Ex-Moderator:in
Ex-Moderator:in

I want to make sure we understand each other correctly: You no longer have an active contract since 01.02.22.

 

Best regards

Tina

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No, I do have active GigaTV contract but it is just not found/unlinked from my Customer Number. I can provide you my Contract No for GigaTV. 

Earlier I meant my GigaNet contract is terminated and NOT GigaTV. Since they both were linked to same Customer No, now that one of them is Terminated, I can't access other as well in my Customer No. I require help in re-link my GigaTV contract to customer no or some other way that can help me access my details

Tina
Ex-Moderator:in
Ex-Moderator:in

Please, send me the contract number via pn.

 

Best regards

Tina

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