Flashing red internet light

[Natalia_6]

Hi, 

I can't seem to connect to the internet anymore.  My cable router shows a flashing red light above internet. 

Any advice is welcome! 

Regards,

Natalia

[Natalia_6]

Hello, 

I'm afraid I don't understand you.  I haven't contacted any new providers yet, as I am waiting for a confirmation from Vodafone that my contract will be cancelled - I'd hate to be paying for internet twice.  Also, I have no landline phone, only a mobile, and my mobile contract has never been with Vodafone. 

Regards, 

Natalia 

[Thomas]

Hi Natalia_6,

you do not want to take the number to a new provider, then we can terminate the contract immediately.

Regards

Thomas

[Natalia_6]

Hi, 

That would be great - I do not need to take the number with me.

Regards,

Natalia 

[Thomas]

Hi Natalia_6,

the cancellation is done and you will receive a confirmation.

Regards

Thomas

[Natalia_6]

Hello, 

Ok, thank you. 

Could I also recieve a refund for Feburary?  I was charged for Feburary, despite having no internet service for the entire month. 

Regards,

Natalia 

[Stephan]

Hi Natalia_6,

of course you'll get a refund for February. There will be an extra invoice with a credit note, which will be transferred to your bank account.

Regards

stephan