Failed Direct Debit

[CC2]

Hello , 

My direct debit payment scheduled for yesterday failed due to an issue with my bank account. The issue has now been resolved.  How do I initiate another direct debit payment for my current cabel internet bill? 

[Grit]

Hello CC2,

if the debit failed the first time, another attempt will start in a few days. Only if this also fails, the bank account will be deleted from the system.

Regards

Grit

[CC2]

Thank you. How soon will the second attempt be made? 

[Tina]

Good morning,

usually around 14 days later .

Do you have other questions?

Best regards

Tina