[English support] want to change the internet plan

[soshishimada]

Hello. I want to change my internet plan from "Red Internet & Phone 1000 Cable" to "Red Internet & Phone 250 Cable" because the Vodafone internet speed at my apartment is much slower than 1000Mbps (not even reaching 500Mbps) at my apartment. What would be the procedure?

Best

[Stephan]

Hi soshishimada,

we can have a look on that.

Please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[soshishimada]

Thank you for your message. I just sent you a private message about my private info.

Best,

Soshi

[Anett]

Hello soshishimada,

thank you for your PN and your data. I can gladly offer you a change to Internet & Phone 250. The contract then costs 39.99€ per month and there is a one-time fee of 9.99€ for the tariff change. The term starts again with 24 months.

If this is ok for you, please let me know here.

Best Regards

Anett

[soshishimada]

Yes, please initiate the process 🙂

Best

[Lars]

Hi soshishimada,

I have initiated the change. You will receive written confirmation as soon as possible. Do you have any further questions?

Best regards

Lars

[Saina-P]

Hi,  I also want to do this exact change  from "Red Internet & Phone 1000 Cable" to "Red Internet & Phone 250 Cable". Can you please let me know how I can do that?