abbrechen
Suchergebnisse werden angezeigt für 
Stattdessen suchen nach 
Meintest du 
Aktuelle Eilmeldungen

TV: Kabelfernsehen wird Mietersache. Jetzt handeln!

 

Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!

1

Frage

2

Antwort

3

Lösung

[English] Termination of contract for leaving Germany (Red Internet & Phone, Nordrhein-Westfalen)
vovo1999
Netzwerkforscher
Netzwerkforscher

Hello, 

 

Pleae kindly help me.

I have contract of Red internet & phone cable since September 2021.

However something unexpected came up, and I need to leave Germany permanently and terminate the contract in May 2022

 

Could you kindly advise and support me to terminate the contract please?

I am located in Nordrhein-Westfalen.

Vodafone does not provide service in the country I am moving to.

Unfortunately my German is not good enough to communicate with serive center on the phone..

 

Thank you in advance.

1 Akzeptierte Lösung

Akzeptierte Lösungen
Torsten
SuperUser
SuperUser

In NRW you can report your move by email to the email address on the invoice. When moving abroad or to an address without a cable connection from VFW, there is a special right of termination with a notice period of 1 month. So you should report this as soon as possible. You will then first receive a confirmation of cancellation at the regular end of the contract, but after you have received the deregistration certificate, you still have to send a copy (photo or scan) of this to VFW, only then will the contract be terminated.
The period of notice begins with the receipt of the notice of move and the contract will then be implemented on the date of deregistration (or at the end of the period in the event of a later notice of move).

Lösung in ursprünglichem Beitrag anzeigen

2 Antworten 2
Torsten
SuperUser
SuperUser

In NRW you can report your move by email to the email address on the invoice. When moving abroad or to an address without a cable connection from VFW, there is a special right of termination with a notice period of 1 month. So you should report this as soon as possible. You will then first receive a confirmation of cancellation at the regular end of the contract, but after you have received the deregistration certificate, you still have to send a copy (photo or scan) of this to VFW, only then will the contract be terminated.
The period of notice begins with the receipt of the notice of move and the contract will then be implemented on the date of deregistration (or at the end of the period in the event of a later notice of move).

Hi Torsten,

 

Thank you for your advise. I will send the e-mail then.