English Support: Wrong contract signed in shop (Cable instead of GigaCube) + Technical Impossibility

[sid_p]

Hello Vodafone Team,

I need urgent assistance from a forum moderator in English regarding my Vodafone Customer Number: XXX .

Last week, I visited a retail store to sign up for a mobile GigaCube line. However, due to misrepresentation/false advice by the store agent, I was mistakenly signed up for a fixed-line Cable Internet contract instead.

Furthermore, I have checked my apartment walls thoroughly. I have a standard DSL port (TAE socket) , but I do not have a 3-port multimedia cable socket. I only have an old 2-port TV socket.

The router hardware package was sent by mail and is currently sitting unclaimed at a DHL pickup store. I am not picking it up so that it automatically logs as 'Return to Sender' back to your central warehouse.

The store agent completely mismatched my request. I asked for a mobile GigaCube , but they booked a fixed Cable contract which is physically impossible to plug in here. Because the line cannot be provisioned on this 2-port TV socket and the hardware is currently being returned to sender by DHL, I request a complete technical cancellation of the cable contract immediately .

Thank you for your help.

Persönliche Daten aus Datenschutzgründen gelöscht!

[HausHelene]

unfortunatly you don*t have a right by law to cancel contract.

Ask warehouse.

[sid_p]

Dear Vodafone Team / Moderators,

I tried to upload the photo of my wall socket, but the forum system keeps giving me a technical upload error.

Please note that I have a photo of my wall socket ready. It clearly shows a 2-port TV antenna wall box with no data/multimedia port. A Cable internet router cannot physically be plugged in here.

Please open a secure private message channel with me so I can send you my address details and send this image directly to a moderator.

Thank you.

[RobertP]

die alte 2-Loch Dose ist kein Problem 

hole den Router ab, kontaktiere anschließend den Support und melde, dass die Selbstinstallation fehlgeschlagen ist 

dann schickt man dir kostenlos einen Techniker, der die alte Dose gegen eine moderne MMD austauscht

[andreasabaad]

Außerdem haben Fachhandelsverträge kein Widerrufsrecht! Auch wenn der Kabelrouter zurück geschickt wird, hat der Vertrag Bestand! Wende dich an den technischen Support, und melde Selfinstall fehlgeschlagen!

[Peter_Co · Accepted solution]

First: you are in a customer-to-customer only forum, neither contact to nor support by Vodafone are available here. The 2-port socket does not mean that cable isn’t available, there are adapters or you report that selfinstall failed - in that case VF will send a technician to switch the socket to a 3-port one at no cost. That the contract was accepted already shows that a connection is available.

A contract made in a real store does not come with a right of withdrawal.

For support in English use WhatsApp. From the bot there you repeatedly request a Kundenberater until you get forwarded to a human agents. Response times can very, this is no live chat and requests are worked on in chronological order. The WhatsApp number is 0172 1217212