Do you have the exchange guarantee for the 7th contract month in the contract and do you want to use it? Otherwise, a downgrade is only possible at the end of the minimum contract period (usually 24 months). In both cases, customer service can do this for you. What federal state are you from?
I still was not able to downgrade, where do I need to go on the website? I think I'm on my 7th month, just received a bill of a higher value this month.
Incidentally, the Red Internet&Phone 100 Cable only has an upstream speed of 10 Mbit/s. But since you are out of the first 6 months of the contract, a switch would only be possible with a new minimum contract term of 24 months.
I'll email you a contract summary in a minute. Please confirm briefly here in the post that you want to accept the offer from the summary of 13.03.2022. Then I will make it ready.
