Direct debit not working

[aleduruy]

Hello, I have a question hopefully you can help me.

I hired the Red Internet & Phone 250 Cable on April and I can see the Billing for May and June on My Vodafone portal, although the direct debit on my bank account didn’t happen for these months. I already checked my bank details and they are correct, is that expect? As far as understood the direct debit should happen every month, or am I wrong? Could you please check if there's something wrong with my account please?
Many thanks in advance

[Nancy]

Hello aleduruy,

I'd be happy to look it up for you. Please write me first which federal state you come from.

Best regards

Nancy

[aleduruy]

Hello, thanks for your help.
I'm currently living in Berlin, but I come from another country.

[Nancy]

Hello aleduruy,

I'll take a look at it. Please send me your customer number, name, date of birth and address by private message. Then get back to me here in the thread.

Best regards

Nancy

[aleduruy]

Hello Nancy,

I sent you the information by private message.

[Tina]

Hey aleduruy,

there is a good reason why you don't see a debit on your bank account: You still have a credit balance due to a credit note. So to speak a starting credit. The next two invoices will also be charged against the credit.

I hope, I could solve the riddle for you. 

Best regards

Tina