Contract termination date incorrect

[aravindh_m]

My contract tariff was changed on 8th June 2020. The tariff change document "Ihre Tarifwechselbestätigung" confirmed the start date of the tariff as 8th June 2020 and the minimum duration of the contract being 12 months. This is because the tariff change was made based on a clause in the original contract. My original contract was for 24 months at 1000 MBits and explicitly allowed for a free downgrade to (200/400/...) MBits after 1 year. There was no clause in the original contract pertaining to contract extension as a result of tariff change.

However, now when I try to switch to Telekom Fiber, I am informed my contract can be terminated only on 8th June 2022. This is an error. Please help.

[reneromann]

When would your original contract have run out?

And was it a downgrade after the first year -or- a simple contract change after 2nd year?

[aravindh_m]

The original contract could be ended on 8th Jun 2021. It was a downgrade after first year.

[Thomas]

Hi aravindh_m,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[aravindh_m]

I have sent the requested information by private message.

Thank you!

Best Wishes,

Aravindh

[aravindh_m]

I had contacted support on WhatsApp yesterday night (I was trying all channels as this needed to be sorted out within 14 days). They finally got back to me with
"""

Danke, dass Du gewartet hast. Leider hat die Klärung Deines Anliegens etwas mehr Zeit in Anspruch genommen. Jetzt bin ich aber wieder für Dich da.

Du hattest Recht. Die Folgelaufzeit nach Deinem Tarifwechsel im Juni 2020 beträgt 12 Monate. Durch eine automatische Erhöhung Deiner Internetleistung wurde dies leider nicht erkannt. Hierfür bitte ich um Entschuldigung.

Ich habe dies jetzt für Dich korrigiert. Dein Vertrag kann somit zum 8.06.2021 beendet werden. Die Anpassung der Kündigung mit Weiterportierung Deiner Rufnummer habe ich jetzt an die Fachabteilung weitergeleitet. Hierzu bekommst Du in den nächsten Tagen nochmal Bescheid.

Um sicherzugehen – habe ich alles zu Deiner Zufriedenheit geklärt oder kann ich sonst noch etwas für Dich tun?

"""

If I understand correctly, this means the problem is solved and my end date is set to 08.06.2021,

Thank you very much for fixing the issue!

[aravindh_m]

@Thomas 

My contract data now correctly shows:

"""

Frühestmögliches Vertragsende: 08.06.2021

""""

How do I now change the contract cancellation data to this earlier date? The "Vertragsende" is still 08.06.2022 . I need to prepone it by 1 year.

Best Wishes,

Aravindh

[Thomas]

Hi aravindh_m,

the colleagues have already cleaned up everything so far. The termination date is still being adjusted, but this still requires internal rework.

Regards

Thomas

[aravindh_m]

Hi Thomas,

The system has not updated my contract termination date yet. Could you confirm whether any action is required on my part to prepone the termination? How long will it take?

Current contract end details:

Vertragsende: 08.06.2022

Kündigungsstatus:in Bearbeitung

Best Wishes,

Aravindh

[Thomas]

Hi aravindh_m,

please be patient a little longer. The process is still in progress

Regards

Thomas