Contract Termination because Moving Abroad Permenantly

[Dahlan]

Sorry My Deutsch is not good, therefore allow me to write in English. I need to move abroad permenantly and i would like to terminate my internet cable contract ( still not reach 24 months).I have already abmeldung.

I asked Vodafone shop agent how to proceed for cancellation and he informed me that i need to write to kundenservice@unitymedia.de. I written email to kundenservice@unitymedia.de and attached my abmeldung and date to terminate my contract. Unfortunately no response until now from the email.

I tried to call 0800 1721 212 but the agent cannot speak English.

I will moving out from Germany on 11 March 2013, which is another 5 days.

I hope someone can help me in this challenging time.

Thanks & Best Regards,

Dahlan

[Nancy]

Hello Dahlan,

you are on the right track. We also have an article on this topic: http://vod.af/movingabroad

You can also contact our Twitter or Facebook service , if that is possible for you. Our colleagues will be happy to help you.

Best regards
Nancy