Changing moving date

[DungHuynh]

Hi all,

I currently submitted a moving form to inform about my moving to new place with Vodafone, but now my moving date is changed to 1 week earlier (from 1/10/2021 to 24/09/2021). What should I do in this case? I tried to reach via hotline number but I can't speak German so it doesn't help.

Also, I accidentally submitted another moving form for the new date (24/09/2021), should I do anything to cancel it?

Hope someone can answer. Thank you.

[Stephan]

Hi DungHuynh,

welcome in our Community and sorry for the delay.

Did you already get help in the meantime or shall we still have a look on that? If yes, please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[DungHuynh]

Hi Stephan, I've sent you a private message, please check 🙂

[Stephan]

Hi DungHuynh,

thanks for your pm.

As I can see, you already changed the moving date last week via customer support.

So everything is fine now.

Regards

Stephan

[quentin99]

Hello I ve tried to call to change from the 04/09 to 03/09 but impossible to contact by phone, I was on the wrong service and when I go on my vodafone I dont find where I can change it ...

[DennyW]

Hello @quentin99 

please contact us for our service via WhatsApp.
I am closing this thread as this topic is already very old.
Please open a new thread if you have further questions and please provide more details.

Best regards
Denny