Change tariff / change bank detailts

[Jjuric]

Hello,

Sorry for writing on english, my german is not really great.

I signed a contract two months ago and I need to remove the Vodafone Sicherheitspaket from my contract and to set the speed limit on 100Mb (34.99 € / month) after the first 6 months of my contract. 

And one more thing, in the bank details, account holder, is the name of my neighbor and not mine. 
The bank account number is ok but the name is not.

Can you check that also?

Thank you so much! If you have any questions, please let me know! 

Best regards,

Josip 

[Nancy]

Hello Jjuric,

I would be happy to help you with this. Please send me your customer number, name, date of birth and address by private message. Contact me afterwards again here in the thread.

Best regards

Nancy

[Nancy · Accepted solution]

Hello Jjuric,

the cancellation for your security package has been set and I have marked the change of your rate to Red Internet & Phone 100 Cable for you as of September 12, 2021. The name is now also correctly stored in your bank data.

Do you have any questions?

Best regards
Nancy