Canceled Contract and Left Germany but Still Receiving Bills

[Xiaoqing]

Hi there,

My name is Xiaoqing Gao and I used to be a UnityMedia/Vodafone Kabel customer in Frankfurt am Main. I left Germany for good on December 9th 2020. On December 8th 2020, I visited the Vodafone shop on Leipziger Str. in Frankfurt and cancelled my Kabel contract and shipped the devices back to Unitymedia. But I have been receiving monthly bills from Vodafone and also Paigo via email since then. I contacted Vodafone customer service via the online form but got no response. Could anyone from Vodafone team here please kindly help me out with this?

Thanks a lot in advance! 

Xiaoqing

[R4mona]

Hi Xiaoqing,

sorry to keep you waiting.

I have just taken a closer look at your request. If you move abroad, you have a special right of termination. This is 3 months to the end of the month and starts from the date on your deregistration.

Have you sent it to us?

Kind regards

R4mona

[Xiaoqing]

Hi R4mona,

I just sent you my Abmeldung via private message. I visited the Vodafone shop on Leipziger Str. in Frankfurt before I left Germany, and the guy there made a copy of my Abmeldung and gave me the return label to ship the cable back to the company. So I suppose all the termination should be done already.

Thanks,

Xiaoqing

[Ida]

Hi Xiaoqing

Ok, let's take a closer look then 🙂
Send me a PM:

full name

full addresse

date of birth

customer number

Please write here again as soon as the PM ist out.

Best regards

Ida