Cancel contract move abroad

[Evleo]

Hello,

I am moving abroad and would need to cancel my kabel contract. I have contacted customer support to do this. However I got an email that my contract ends in a year. What do I need to do to proceed with the cancellation in 1 month?

Thanks for the help!

[Lars]

Hi elveo,

please look on this thread.

Best regards

Lars

[Evleo]

Hi Lars,

Thank you for the advice. I have already done this and received notification that my contract will be cancelled in March 2024. Which is a year and a month after the termination and move date.

Having contacted customer support via facebook as well, I was told it will be terminated in 1 month. However the document I received says otherwise. So I am unsure whether my contract will be cancelled in 30 days or not. 

Any additional help would be welcome.

Thank you!! 

[Nancy]

Hello Evleo,

the best thing is to contact them again and have the termination date checked again. They can look at your customer data.

Best regards

Nancy