Cancel Contract

[Jenn4604]

I need to cancel my cable internet contract with Vodafone because we are moving somewhere where it’s not possible to use Vodafone.

I see online that I need to call to cancel, however my German is not very good and every time I call they tell me to email customer service.

Can someone recommend how to fix this?

[Lars]

Hi Jenn4604,

what is it, DSL or cable? Which German state do you come from?

Best regards

Lars

[Jenn4604]

Hello, it is cable. We are in Baden-Württemberg.

[MariaK]

Hello Jenn4604,

you are welcome to send your notice to kundenservice@unitymedia.de. If we are not available at the new address, then there is a special cancellation right. However, if we are available, the contract can only be terminated at the official end of the contract.

Many greetings,

Maria