Adding Shiping Cost

[RCS]

Hi,

I booked the Internet Cable connection by order number xxxxxxxx but recived the mail that it is canceled due to security and overlapping reasons. I requested to canceled the previous order and activate connection placed by order number xxxxxxxx.

I received the mail then you will take care but I didn't received any information. Unfortunately, now invoice is including the shipping cost which is unnesessary added to the invoice. I also informed via email but don't think anything will happen.

I request you from this forum to look into this matter and do the needful...

Thanks

-BR

RCS

KUNDEN NR. xxxxxxxxxxxx

Edit: @RCS 

Customer number removed

[MariaK]

Hello RCS,

I would like to have a look at this.

Can you please send me a PN with the following details:

Name of the contract holder

Date of birth

Street + house number

postal code + city

State

Customer number

current cell phone number

Please let us know here briefly, if you have written us a PN.

Many greetings,

Maria

[RCS]

Hi,

What si PN ?

I alreay provided the info in first message but it was removed or masked. What you are asking is more personnel info and I don't think this is right platform to share.

If you can find the customer number from the first message and contact me via proper channel.

Thanks 

[Díaz_de_Vivar]

@RCS PN= Private Nachricht, means private message. 

click-> Private Nachrichten - Vodafone Community