Router reboots spontaneously

[Oleg_Merzlikin]

Hello, Team!

My router reboots periodically, at least once per day during business hours. 

Today it rebooted 2 times. 

Considering that I work from home office, this is absolutely unacceptable. 

I've already created 3 tickets before, no actual result unfortunately. 

Also, I've noticed that when my router reboots, the identical one in neighbouring apartment stays online, 

my mobile switch to that WLAN, which means the line is OK. 
I believe if the problem was with the line all routers would reboot simultaneously, but that is not the case. 

Can you replace the router, please, and arrange a technician again to check the line and make sure the line is OK?

Thank you.

[Oleg_Merzlikin]

Hi, Team!

Anyone available??

Thanks.

[Martin59]

Hello Oleg_Merzlikin,

I just looked at this and noticed that the cable router has been online continuously for the last 3 days.

When did you notice the last outage?

Many greetings, Martin

[Oleg_Merzlikin]

Hello, Martin, 

yes, it was online for a couple of days, but today rebooted again at about 15.45

Uptime since last reboot - 0 days, 0 hours and 3 minutes

Previous time was on the day when I created a post, 14.09, it rebooted 2 times, in the morning and some time afternoon. Before that reboot occur at least once per day. 

[Oleg_Merzlikin]

Hi, Martin, 

I've also noticed today that the router reboots when I try to login into it, or refresh the page once logged in. 

I've tried a few times with different browsers, got 5 reboots out of 6 trials. 

This is  unusual behaviour, which hasn't occured before. I suspect there is an issue with the router. 

Any ideas? Can we, probably, replace it? As I mentioned earlier, I need a stable connection due to home work. 

Thank you. 

[pRo-Marco]

Hi Oleg_Merzlikin,

the signal is stable. It seems, the router is not. Please try a factory reset. If this will not work, I'd like to replace the router free of charge, okay?

Kind regards

Marco

[Oleg_Merzlikin]

Hi, Marco,

Ok, I'll do reset tonight.

Will keep you informed.

Thanks

[Oleg_Merzlikin]

Hi, Marco, 

factory reset done yesterday, connection was ok until I tried to log in.

Once logged in - router rebooted again 😞

Seems like it has some problems. 
Can we go for replacement?
Thank you.

[pRo-Marco]

Hi Oleg_Merzlikin,

The new modem will be on its way to you shortly. You can exchange it directly. It will log on by itself. You can then send the old router back to us free of charge within 14 days with the return note.

Kind regards

Marco

[Oleg_Merzlikin]

Hi, Marco!

Thanks a lot! Looking forward to get it soon 🙂