Please replace my router

[SimonSI]

Hi!

Since recently my router behaves badly. Miserable speed, constant disconnects, I have to reboot it sometimes every 15 mins or so. I tried "reset to factory defaults" thing but it didn't seem to help much. Also 5Ghz part is not working at all. So I'm pretty sure that the device is the issue here because it worked fine when it arrived. So please let me know how do we arrange the replacement.

Thank you!

[SimonSI]

Why do I see other similar topics on the forum where OPs are being politely offered to write a DM with personal data and their issue is being resolved, while here I must prove something to someone who doesn't even bother to read properly? Is Vodafone not responsible for devices they hand over to people? I just don't get why trying to convince me that "30mbits with disconnects is fine" instead of just replace the freaking router?

[SimonSI]

Hi RobertP. In my OP I explicitly specify that I tried that already.

[RobertP]

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@SimonSI  schrieb:

Hi RobertP. In my OP I explicitly specify that I tried that already.

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exactly like described?

pressing reset button too short does result in a complete factory reset

also sometimes first reset is not successfully...

[SimonSI]

Hi RobertP. I did the factory reset again, with timer, for exactly 20 seconds. All issues still persist and I rebooted it multiple times already since then...

[RobertP]

sorry but no more ideas from my side

[SimonSI]

Thanks RobertP for your effort.

Do I understand it correctly that there is no option to replace the non-functioning router?

[Norman]

Hi Simon,

please let me know which federal state you are from. I will then forward your request to the right colleagues.

Best regards

Norman

[SimonSI]

Hi Norman, thanks for taking care of the case. The federal state is Berlin.

[SimonSI]

May I please inquire about the status update here? My life is a pain currently due to this router, please do something...

[Stephan]

Hi SimonSI,

please send me a private message with the following information:

- your full name

- your full address

- date of birth

- customer number

- e-mail address

- the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan