Kabel Router keeps shutting off
RT77
Smart-Analyzer
Smart-Analyzer

Good evening, 

My Cable Router keeps shutting off by itself. It's working for half an hour and, all of a sudden... kaput! Shut down.

I'm working from home and I need to have a properly working modem.

Please, how can I get one as soon as possible?

4 Antworten 4
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hi @RT77,

 

at first, please check this thread here. After that, i can take a look into the connection 😉

 

Regards

 

Tobias

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RT77
Smart-Analyzer
Smart-Analyzer
 
  • In which state do you live?  NRW, 47589
  • Which  contract do you have? Internet and Landline 200 Which  modem / router do you use?  CH7465LG-LC 
    - Do you use a  loaner device from us or do you have your own device ? It's a Vodafone device.   - What is the  error ? Modem shows constant red light, overheats and shuts itself off. Technician from Tele-Union was already here, saw that but instead of replacing the modem ... he just replace the wall sockets. Half an hour after he left, the problem with modem persisted and shut itself off. 
    - How is your terminal connected to the modem ?  LAN and WLAN   - Which  browser do you usually use? EDGE and CHROME 
    - Which  operating system do you have on your computer? Windows - Start and period of the disturbance - Sunday 31st October, 6PM ... until now.   - Upload a screenshot of the  signal values . You can find this in the user interface of your cable router via  192.168.0.1 or via 192.168.178.1 on the Fritzbox.      - Which measures were carried out by the  fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)? - Contacted Vodafone through Twitter, as I don't speak German. A ticket (33638324)   was open and the technician came. Problem persists, as I said previously.
     
Ida
Moderator:in
Moderator:in

Hi RT77

Send me a PM:

 

full name

full address

date of birth

customer number

 

Please write here again as soon as the PM ist out.

 

Best regards

Ida

 

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kdadinis
Daten-Fan
Daten-Fan

Hello I have the same problem could you possibly help?