Online registration code and MIC

[Vidya]

Hello,
I recently signed up for a DSL connection with Vodafone. I had the technician appointment today. But I have not received the welcome letter yet. So I don't have both the online registration code to add the contract to the MeinVodafone account and the MIC to activate the router.
Since I don't understand German, I am not able to contact customer service. Can anyone help?
Thank you,
Vidya

[Vidya]

Kann mir jemand helfen und mir den Online-Registrierungscode und den Modem-Installationscode senden? Ich habe meine Mails erneut überprüft und konnte den Begrüßungsbrief nicht finden. Danke!

[pade]

0800 172 12 12 anrufen - lass dir den Modeminstallationscode per SMS und den Onlineregistrierungscode per Mail schicken. Für den Anruf brauchst du dein Kundenkennwort , welches du bei Vertragsabschluss mal selbst fetgelegt hast.

[Vidya]

danke pade. Ich habe versucht, die Kundenbetreuung anzurufen, aber leider kann ich kein Deutsch und verwende die Übersetzungsoption, um hier zu tippen. Kann mir jemand eine Begrüßungsschreiben-E-Mail mit dem Online-Registrierungscode und dem Modem-Installationscode senden?

[MichaM]

Hi @Kimsteen,

Welcome to the Community. 

I will send you the welcome letter via mail or e-mail.

Please provide the following information via private message:

* first name and family name

* Address

* Date of birth

* the link to your Community post along

Looking forware to reading from you.

Regards

Micha

[Vidya]

Thank you for your help Micha. 🙂
I've sent you the details via a PM now. It'll be very helpful if you can send the welcome letter through an email.
Please let me know if you need any additional details.

[DanyG]

Hi Vidya,

thanks for your message. We'll take care for it asap. But can you please give us your customer number additionally? Sorry, we forgot to ask.

BR,

Dany

[Vidya]

Thank you Norman, Dany and Micha. I received the welcome letter today. And I was able to add the DSL contract to my account as well as use the MIC to activate the route.
Thank you again for all your help. Wish you a nice evening!
Regards,
Vidya

[Michi]

Hi @Vidya ,

glad you got the documents and could set everything up now. Thanks for the feedback, I'll pass it on to my colleagues.   

Best regards,

Michi