No internet and router flashing blue light

[SachinR]

No internet and router flashing blue light continues.

What is the problem please help.

Thanks

[SachinR]

Please see the logs.

INFO][LAN] 06-05-2022 08:03:20 LAN sending RA to ff02::1
[INFO][System] 06-05-2022 08:03:18 FSM---- Switch to Connect State.
[INFO][System] 06-05-2022 08:03:07 FSM---- Switch to Connect State.
[INFO][LAN] 06-05-2022 08:03:04 LAN sending RA to ff02::1
[INFO][System] 06-05-2022 08:02:57 FSM---- Switch to Connect State.
[INFO][System] 06-05-2022 08:02:48 FSM---- Switch to Connect State.
[INFO][WAN] 06-05-2022 08:02:48 WAN VDSL-DT has been stopped, please check your PHY link
[INFO][LAN] 06-05-2022 08:02:48 LAN sending RA to ff02::1
[INFO][LAN] 06-05-2022 08:02:48 LAN sending RA to ff02::1
[INFO][WAN] 06-05-2022 08:02:48 Stopping VDSL interface OK.
[INFO][WAN] 06-05-2022 08:02:48 Stop WAN 10 DSL Connection
[INFO][LAN] 06-05-2022 08:02:48 LAN sending RA to ff02::1
[INFO][LAN] 06-05-2022 08:02:48 LAN sending RA to ff02::1
[INFO][LAN] 06-05-2022 08:02:48 LAN sending RA to ff02::1
[INFO][System] 06-05-2022 08:02:47 Starting HTTP redirect OK.
[INFO][DNS] 06-05-2022 08:02:47 DNSMasq proxy server enable redirect
[INFO][System] 06-05-2022 08:02:47 Stopping NTP Client OK.
[INFO][VoIP] 06-05-2022 10:02:47 VoIP WAN down,  no available connection
[INFO][VoIP] 06-05-2022 10:02:47 Remove interface wan_id is 10,wan type 1.
[INFO][VoIP] 06-05-2022 10:02:47 bud data ipv4 wan status -1,ipv6 wan status -1
[INFO][VoIP] 06-05-2022 10:02:47 Voice binding wan_id is 10,binding_1 wan_id = 10,stop wan_id is 10,is_ipv6 = 0,default_wan_id= 10
[INFO][VoIP] 06-05-2022 10:02:47 ===start stop voice wan
[INFO][DNS] 06-05-2022 10:02:47 Internet DNS deactived.
[INFO][LAN] 06-05-2022 10:02:47 LAN sending RA to ff02::1
[INFO][System] 06-05-2022 10:02:46 Starting NTP Client OK.
[INFO][System] 06-05-2022 10:02:46 Sync up with NTP Server failed.
[INFO][System] 06-05-2022 08:02:46 Stopping NTP Client OK.
[INFO][VoIP] 06-05-2022 10:02:46 VoIP WAN down,  no available 

[reneromann]

Have you already had your installation appointment?

[SachinR]

Yes , it was working from last 4 months.

How to resolve can you please help.

Otherwise work from home will not be possible.

Thank you

[reneromann]

You will need to contact the hotline (in German language only) and ask for a technician to check the line...

[SachinR]

I tried but no help as I don't know German.

Also the internet works for 5 min and then doesn't it's continue the same way. 

Any other way technical  support I can get.

[HeikeF]

Hi SachinR,

is it working now?

If not, please send us a PN  with your customer-ID, the password and the link of this thread here.

Best regards

Heike