My contract update

[TM1991]

I have purchased new DSL package and router yet the router didnt receive to my location till now (based on DHL tracking it was sent back to you). I have tried to contact you on hontline / email yet couldn't reach you so please urgently someone to contact me by my account email / phone number (English speaker) so I can share more details about my contract and you can re-send me the router again

[Andre]

Hey TM1991,

the community is bult around customers helping other customers.
No other user has insights into your customeraccount.

Please get in touch with my colleagues from the Support.
For example via Facebook or Twitter. You'll recieve help in english there.

Cheers,

Andre