Moving to a new apartmant

[Hesamhosseini]

Hello 

I am moving to a new house and I want to bring my vodafone connection with me to the new place as well 

and I checked that the vodafone have services in that place as well 
how can I do that ?

how long it would take ?
and right now I am using DSL connection but in the new place I have the ability to access cable internet Can I change that for the new place ?

Thank you 

[andreasabaad]

Seit 08/22 Ist ist dies ein reines Kunden helfen Kunden Forum. 

Du musst dich an die offiziellen Kontaktstellen wenden.

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954

[Hesamhosseini]

becuase the telefone number speaks in german i can not proceed and i can speak english 
how can i submit for the moving and relocation for the service ?

[Chr1ssy]

Hi @Hesamhosseini,

there are 2 possibilities for you to tell us the moving.

1. You can tell us the moving online. Just follow the link and go ahead. 

2. Send us a whatsapp message to 0172 1217212 and tell us everything there. 

Best regards

Chr1ssy

[Hesamhosseini]

Hello,

I sent a message on WhatsApp, but it hasn't been received yet. When I follow the link, I get this message:

"Complete your profile now. With a complete profile, you have everything in view, e.g., your bills and payments, tailor-made offers, and new tariffs."

I don't know what to do right now.

[R4mona]

Hi @Hesamhosseini,

First of all, thank you for contacting us via WhatsApp. ❤️

This channel is currently in high demand, so unfortunately it may take some time before we can get back to you. As soon as we have an exact overview for you, we will of course answer you as soon as possible.

Kind regards
R4mona

[Hesamhosseini]

I still haven't received any support from Vodafone. They haven't responded to me, and as a student, I urgently need an internet connection in my new house. What should I do?

[R4mona]

@Hesamhosseini 

I am truly sorry that you have not yet received an answer. As we are currently very busy and are processing our incoming messages chronologically, it may unfortunately take some time before we can reply to you via WhatsApp. I ask for your understanding.