MIC is missing

[ceylina]

Hello, I need to configure my Easy Box modem but cannot get the MIC number. I don't have access to my contract and when I request a new one via whatsapp it didn't work. Is there a way to do configuration without MIC or how can I get my MIC number without having the contract. 

[DennyW]

Hello @ceylina 

,

Report to WhatsApp support that the MIC is not working. Unfortunately, we can't help you here as we don't have access to your customer account.

Best regards
Denny

[ceylina]

Hi Denny, thanks for the reply. I sent you a message with more details regarding my contract. If you could check it I would appreciate. Danke! 

[Chr1ssy]

Hi @ceylina,

we can provide you with the best service via WhatsApp. That's why we bundle our service there to help you faster and easier.

Pls follow the link. 👉 https://vod.af/WhatsApp-Hilfe 

At first our digital assistent will ask you some questions in German, pls translate and answer them, afterwards he will forward your msg to us.

Best regards

Chr1ssy