I cannot pay my invoice

[Ekin]

Dear Vodafone Team,

I have been using your GigaZuhause 1000 Kabel Tariff since December 2022. Even though I have provided correct IBAN information so that the invoice can be withdrawn correctly from my account, I haven't seen any money has been withdrawn from my account.

I checked it from my account and can see the invoices but I don't know any way of paying my invoices.

I tried to contact you via phone but unfortunately, I don't speak German.

I can provide you my customer number so that we can check together but I need your support to understand how I should pay my invoices.

Best regards

Ekin.

[Stephan]

Hi Ekin,

welcome here in our community.

Did you by chance get a credit note at the beginning of the contract? If so, there may still be a credit balance on your customer account. If so, this credit will be used up with the following bills before anything is debited from your bank account.

You can see whether you received a credit note at the start of the contract and whether you still have a credit balance on your customer account in your order confirmation and in your bills.

Regards

Stephan