Address Change, No reply from Vodafone

[Sguru]

Hello, I have recently moved into a new flat and filled the relocation form on my Vodafone profile about ten days ago. I have still not heard back about whether my service can be transferred and how to proceed with that. I am not able to use the customer service line because my German is very basic, which is why I am reaching out for help here. Any help with this would be much appreciated!

[Michi]

Hi @Sguru ,

this would require a look into your customer data.

Please contact us via the channels mentioned here:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954

You can also write there in English.

Best regards

Michi

[Sguru]

Dear Michi,

Thanks for the reply. Unfortunately all the channels on the page lead to the digital assistant which only works in German. I have not been able to get in touch with an actual person to help me with this. 

[Michi · Accepted solution]

Hi @Sguru ,

in Facebook and Twitter support is also offered in English.

BR Michi

[Sguru]

Yes, you are right. Thank you. I got an automated reply in German first and then a little while later got in touch with someone who helped me in English. 

[HeikeF]

 Great that we could help. Then I'll close here again now.

Sguru, have a nice evening and weekend