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Frage
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Lösung
10.09.2019 19:25 - bearbeitet 10.09.2019 19:43
I did not receive my Sim CallYa.
Hi everybody. I am Minh. On August 28, 2019, I ordered a CallYa Sim through vodafone's Homepage (20euro for 4 weeks.). I did everything they asked for (ID Identification ...). And I waited to receive my Sim, and on September 4, 2019, they deducted 20 euros from my bank account. But on September 5, I received an email saying: Deine CallYa-SIM-Karte ist zu uns zurückgekommen. Stimmt Deine Adresse?
(my name and my adresse) Wenn ja, bestell hier bitte eine neue CallYa-SIM-Karte. Du bekommst die Karte so schnell wie möglich. Freundliche Grüße . I went to Vodafone's shop to ask for help but they said they couldn't help me.
Now I do not know what I need to do?
How about my money?
MFG
am 11.09.2019 08:58
Hi @MinhNguyen,
I guess that your SIM-card didn't send to you. In the community I also read by other customers that they had same problems. It seems there were some internal problems with the system.
Please wait on the moderator for further advices.
am 11.09.2019 15:27
Hello @MinhNguyen,
I'll take a look, send me a PM with your E-Mail Address.
Best Regards
Grautvornix
am 11.09.2019 16:21
Thank you.
I think so too.
I think they can confirm my address and send me the Sim again. but in the email they sent me just asked me to buy a new sim. they did not told me a specific plan. What will happen to my money. It will go back to my account. Or they will use it to transfer to a new sim. or what if I don't want to buy a Sim anymore. too little information. I bought Simcard of vodafone. but I cant get any help from vodafone stores. I cant call the hotline number because i cant speak German. this is my fault. But I don't really think buying a sim is that hard. just because they didn't send me my sim. They asked me to start over. everything. Register a new sim. identity verification. Something I did before. This experience was awful and time consuming.
am 11.09.2019 16:33
Hi @MinhNguyen ,
please send me your mobile Number by PN.
I will take care of it. 🙂
Best Regards
Grautvornix
am 11.09.2019 16:47
hallo @Grautvornix
i sent you my email adresse already. I will send you the number that they are about to give it to me.
Thank you so much.
MinhNguyen