Vodafone Kabel 1000 Mbit/s Low Internet Speed

[Deniz34]

Dear Vodafone Team,

Since Vodafone Hotline cannot support English language, I have been informed by Hotline team to share the problem here. 

I do have the low speed internet problem since my subscription (Kabel 1000 Mbit/s) started in December 2019 and have not even been able to reach up the speed of 300/350 Mbit/s permanently by using LAN cable. The speed values sometimes drop down to the speed of 130-150 Mbit /s. The model of modem is Arris TG3422DE. 

Could you please help me to fix the problem? 

Best Regards,

Deniz

[Moni_GK]

Hello, Deniz34,

do you test directly on the router, without any hardware in between? Which LAN cable do you use?

Best regards

Moni^mmk

[Deniz34]

Dear Moni,

There is no any hardware between the router and my laptop. I'm using a CAT 5 LAN which has just 1.0 m length.

Could you please confirm that the router supports 1000 Mbit/s speed and no firmware update is required?

Best Regards,

Deniz

[Moni_GK]

Hello Deniz34,

you have the opportunity to test another cable. CAT7 is best.

Best regards

Moni

[Deniz34]

Dear Moni,

You may find the test results with different type of cables. Could you please consider that there may be a problem caused by Vodafone? It has been promised that the 1000 Mbit internet would be available but I cannot even reach to 300 Mbit internet speed. What is Vodafone's solution? I don't think I could be the only complainant about the speed problem.

Further, please consider that my router's firmware version is 1.0.7A-IMS-KDG and I was told by Vodefone GPL team that there is a new version as 1.0.9. But there is no instruction how to update the new one.

CAT 5e (1.0 m length):

CAT 8.1 S/FTP (1.0 m length):

[Martin59]

Hello, Deniz34,

please send me a PN with your name, address, date of birth and customer number.

Leave a message here once you have sent the PN.

The updates of the router will be done automatically when they are available.

Best regards, Martin 

[Deniz34]

Dear Martin, 

Please be informed that I have sent the information you requested through the PN. 

Best Regards,

Deniz Dogan

[Martin59]

Hi, Deniz34,

have you ever used another speed test? And if so, what are the results?

Does the interference last all day or only at certain times?

Best regards, Martin

[Deniz34]

Dear Martin,

Do you believe that the problem can really be solved with another speed test? This problem exists since the day my subscription started and for all hours. Here we are not talking about a loss of %10-20 due to pick hours. It is extremely ridiculous to ask this question to your customer. I cannot believe that Vodafone has not been able to find a solution to such a major problem for so long and that I have spent time on the forums, since I am not able to get support in English via hotline.

Why doesn't Vodafone focus on the router to solve the problem? Can't you see the input and output speed by connecting to the router?

[Martin59]

Hello Deniz34,

we don't ask the questions here to annoy you or because we enjoy it. There are cases where speed tests have shown wrong values, we have to exclude that.

So there is nothing ridiculous about this question.

Best regards, Martin