Hi,
2 days ago I bought the Vodafone 1 week ticket for the Homespot/Hotspot. First of all, I got charged but nothing happened. I could not connect to it as it was redirecting me to the initial page (with the options to login, or buy tickets). After 1h, I got an email saying that my order was canceled, eventhough I did not cancel it (transaction number ***). After trying calling 9 different Vodafone numbers, someone managed to tell me that the order was canceled and I would get a refund soon (no refund until this date).
Since I don't have internet in my new apartment (vodafone problems too), I decided to give the hotspot another try since I desperately need it to study/work. Bought it for the second time yesterday (transaction number ***) and it worked. Well, kinda. Every 10-15min I get disconnected and have to wait another 20min to reconnect. Plus, at the moment I am literally downloading things at around 15kb/s. That is totally unacceptable. I am not even close to getting what I paid for.
I would like to ask for a solution or a refund if a solution is not possible. (By the way, I've been trying to send this message for more than 15min since I keep getting disconnected. Had to use my data from my cellphone to be able to post this).
Thank you,
gbernardon
EDIT: @gbernardon moved to right section and transaction numbers deleted.
