Router internet blinking red

[franzO]

Hello, I'm a new customer and received a router in the mail last week. I followed the instructions to get it set up, but it doesn't connect to the internet. The internet light just blinks red. Thanks.

[Claudia]

Hello franzO,

which router did you get and what's the name of your contract? For how long is it connected now?

Kind regards,

Claudia

[franzO]

The contract is "Red Internet & Phone 100 Cable" and I think the router is "Arris tg3442de". It's not connected right now. It was connected for a few days, but it seemed like a waste so I turned it off. I've tried turning it on and off, and resetting it but the result is always the same.

[Claudia]

Hello franzO,

okay, I guess a technician will need to finish the installation. Please send me a private message with the following details:

- customer number

- full address

- birth date of the contractual partner

- MAC address of the Arris

- a phone number for the appointment

Answer again in this thread when you sent the PM.

Kind regards

Claudia

[franzO]

I sent the information. Thanks.

[Claudia]

Hello franzO,

I made the task for the technician, you should receive a call in the next few days.

Kind regards,

Claudia