Regular service interruptions
bogdand
Daten-Fan
Daten-Fan

Hi,

 

I have been experiencing regular service interruptions his whole week. The internet stops working around 18 each day, and only comes back some time the next morning. Then stops working again aroung 18 ...

I tried to call but I know little German and could not get past the bot.

Can anyone help me find out what's going on?

 

Thanks,

Bogdan

2 Antworten 2
ERFD
Moderator:in
Moderator:in

Hello bogdand,

 

I'd like to check your connection. For this I need your customer number, address and your date of birth by private message.

 

Best regards Fred

 

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Tobias
Moderator:in
Moderator:in

Hey @bogdand 

 

i can see that the modem always goes offline, but don't really know where from. if it's online, it's ok. do you have a timer on the power or something?

 

Regards

 

Tobias

Bewertet hilfreiche Beiträge mit Likes!