No internet

[fuluwia]

My Kundennummer is *********. I cannot access the internet in my room. 

This contract is Red Internet & Phone 200 Cable.

My AP is HomeBox AVM FRITZ!Box 6490.

My phone and laptop can connect to the AP, but can not access the internet.

I tried to reboot the AP, but it did not work.

This began from 14.03.2019.

Can you get my cable repaired?

The picture below is from the "Privatkunden / Hilfe & Service / Störungshilfe" page.

Edit: please do not post any personal customer data publicly

[Claudia]

Hello fuluwia,

currently there is no target date for the installation. I contacted the installation company, hopefully they can give me a few more details.

Kind regards

Claudia

[fuluwia]

The technicians are repairing the cable now. Maybe I can access the internet very soon.

There is no internet in our apartment for more than one month.

How do I get a refund for that?

[Marcus89]

Hi fuluwia,

let's talk about a credit when the problem is finally fixed, okay?

Kind regards

Marcus

[fuluwia]

Hi, the cable was fixed yesterday. 

How can I get a refund?

[Claudia]

Hello fuluwia,

I gave you the refund for the months March, April and May. You will see it on the next bill. Are there any further questions or do you agree that we close your thread now?

Kind regards,

Claudia

[fuluwia]

Thank you. No further questions. This thread can be closed.