No internet connection.

[Marekk]

Hello,

I'm writing in English, cause my German is quite bad. About 2 weeks ago I signed a contract for the internet. About a week ago, before the Christmas I received a router. I connected it to the socket, but it was not working. I tried calling a hotline, but it's available only in German.

Today I came back home from Christmas and I noticed that:
a) I received an email "Ihr Vodafone Kabel-Anschluss ist bereit" stating that my internet connetion is now active and asking me to install my router in next 5 days
b) internet is still not working

Can someone help me solve this problem and connect to the internet?

Kind Regards,
Marek

[pRo-Marco]

Hi Marekk,

the technician tried to call you without success. Please send a mobile number through PN to me. Please also send the number of your landlord to enable access to the basement.

Kind regards

Marco

[Marekk]

Hello,

Thank you for your help in the past. I've been away from Berlin for last several months due to my job. I just came back to Berlin and would like to finish the internet installation process.

- I signed a contract nearly a year ago, but due problems with the first installation and by constant absence in Berlin, the process has never been finished.

- In the previous messages you asked me about my phone number and a phone number to my landlord to access the basement. 
->My phone number is:  XXX,
-> my landlord's (Michael XXX) phone number: XXX
I have the key to the main area of the basement, but if there is a need to access a specific room, please contact the landlord.
- I know that I also have an outstanding bill with Vodofone. I just settled it.

Thank you for you help and please tell me what are the steps forwards to finish the installation process.

Kind regards,
Marek XXX

Edit: @Marekk Cut personal data. Please don't write then in public. Thanks. BR, Sebastian

[ERFD]

Hello, Marekk,

the technicians are informed and will contact you to make an appointment.

Best regards Fred

[Marekk]

Hello,

Thank you for scheduling an appointment. The technician came over last friday (10 Jan). Unfortunately after spending over an hour in my apartment and the basement, he said that he is unable to install the internet. I don't know what is the cause of this (my german is very basic, same as his english). Please let me know what is the cause, and how we can proceed from here to get the internet installed.

Kind Regards,

[Manu]

Hi Marekk,

your flat is not connectet to the cable in the house. It is supposed, that you have a connection to SAT-TV. I think you have to talk to your landlord to get informed about the cable- and connectionways in your house.

Best Regards, Manu