No Internet problem with no light led.

[wltndi95]

Hello Vodafone Community,

I am using the Vodafone Red Internet& phone 50 cable.

Suddenly, I realized that the internet led lamp was out. 

I tried the following Online network help, but it doesn't work. 

I can connect WIFI via laptop and mobile phone but internet can not work, just connect WIFI.

In my router, There are led lamp lights, Power, and wifi. 

How can I turn on the internet lamp(@ symbol) and phone lamp(phone symbol)

What shall I do ?

Thanks in advance, kind regards,

Bye.

Sorry for writing in english, my german is not good enough for the complexity of the topic...

@wltndi95 Edit: Moved to the correct board.

[Martin59]

Hello wltndi95, 

please send me your name, address, date of birth and 

customer number by PN ? 

Then I will gladly take a look at the line and we will then clarify the further procedure. 

Please let us know here as soon as you have sent the PN.

Best regards,  Martin

[wltndi95]

Thank you for replying my question.

Fortunately, My internet is connecting again. However, speed was slower than previous.

Should you check it? If you check, I can send my PN

[Manu]

Hi  wltndi95,

If you want to know what the cause is, we should check it out. So please send us your data in a PM.

Best Regards, Manu