No Internet for 8 days

[Trajan]

I have been trying to call vodafone for 8 day to complain I have no internet. I have called over 40 times. The customer service team have told me they are not allowed to speak English. The sales team sold me the kabel service in perfect English and told me their customer service teams speak English. 

I have had no internet for 8 days in Mitte, on the rare ocassion someone is willing to speak English, they have told me that there is an issue in the area and it will be resolved the next day. It's now day 8 and no internet.  

Will someone please tell me what's going on?? I'm exausted trying fight for information. 

[Trajan]

It's been 3 days I'm waiting for a reply! Can someone please help me here. I've still no internet. You even sent me a text saying the ticket has been closed and the problem has been solved!!! I've NO INTERNET still. Can you please reply back to my questions 3 days ago.

[Manu]

Hi Trajan,

we are not always online and are very busy at the moment, so it takes some time until we reply.

I will send you a technician who can take a look at everything on site.

the colleagues will contact you and arrange an appointment with you.

Best, Manu

[Trajan]

Manu please try to understand. I don't speak German, so there is no way for me to communicate with someone if they ring me (which they won't). Instead, I got a text message to say ring customer services, but I can't I dont speak German. 

I have had a friend call and they advised nobody will come out , as the issue isn't something an on-site engineer can fix, something I've been telling you also several times, but you seem to ignore this comment each time. 

By all means please send me an engineer, just confirm the time in a PM or on this chat. As I can't speak to your customer services.  Please confirm the date and time the engineer will come out?

[Manu]

Hi Trajan,

you got a message on your mobile hpine with an appointment for today between 11 an 14 o´clock.

Did the technician come to your house?

Best Regards, Manu

[Trajan]

Hi Manu, the technicial person came and told me there is an issue which he cannot fix, and it's an issue in the building but Vodafone cannot fix it.  At least I finally now know what's happening. He told me he would help me to cancel my account, as It's not possible for me to get Vodafone Kabel any longer. Can you please help me cancel my account so I can move on from this. He said he would update his notes on the system. 

[Manu]

Hi Trajan,

the technician has noted everything down and has already passed it on. I will see to it that it is done as soon as possible. You will also receive confirmation by letter.

Best Regards, Manu

[Wallace]

Hi Trajan,

You have received a return slip from us by e-mail. Pack the hardware in a suitable box and send it back to us with the return slip. You already received a credit note for March.

Regards

Wallace

[Trajan]

Hi Manu, it looks like my internet white light is back on. Im about to put the router in a box to send back, but then I noticed its got a white light now, My internet has been disconnected, so there is no way for me to test. Is there anyway you can test ?

[Wallace]

Hi,

The contract no longer exists. There's nothing left to test.

Regards

Wallace

[Trajan]

I don't have a form to send the router back. Can you please resend this please?