Internet stopped working flashing @ symbol

[Jorma13]

Hi, having issues with my internet since last week. Had been working fine before for many months. I have tried resetting my router and also re plugging all wires in but I still get just a flashing @ symbol, the telephone is not lit and the bottom wireless symbol is solid. Can anyone assist?
Thanks

[Jorma13]

Can any of the mods help by checking the line? Still issues this morning
Thanks

[Jorma13]

Which product do you have? Internet and phone Kabel 400

Which modem / router do you use? Kabelbox

Do you use a loan device from us or do you have your own device? Loan

Which error occurs? Cannot connect to the internet at all

Which browser do you normally use? IE or Safari

Which operating system do you have on your computer? Windows 10

Start and duration of the disturbance? Since Jan 1st

I will upload signal values if available tonight

[Moni_GK]

Hello, Jorma13,

I like to take a look at what's wrong on the line. Please send me a private messagewith your name, customer number, address and date of birth.

Please contact me here again when you have sent the data.

Best regards

Moni

[Jorma13]

Hi Moni, PM sent thanks for the help
KR
Jorma

[Moni_GK]

Hello, Jorma13,

I need a technician on site to take a look at the whole thing. I can't see a line malfunction, only your box hasn't been connected to us for more than 23 days.

But the box is still stuck to the antenna socket, isn't it?

Please send me another phone number for the collagen so that he can call you to make an appointment.

Best regards

Moni

[Jorma13]

Hi Moni, I was away for Xmas from 15th December but was working fine before this.
Yes the box hasn’t moved or any wires changed.
I’ll pm you an updated number
Thanks

[Moni_GK]

Hello, Jorma13,

I put together a job for you. The technician will call you directly and make an appointment with you.

Please make sure that the colleague has access to the house system.

Best regards

Moni

[Jorma13]

Moni, technician came yesterday and had to replace the box in the basement. Internet now working perfectly. You can close the ticket
Thankyou!

[Moni_GK · Accepted solution]

Hello, Jorma13,

I'm glad everything's working again. Then I close the thread. If something should be again, you know where you find us.

Love greetings

Moni