Internet constant disruptions

[Gorka]

Hello all,

I have been experiencing quite a lot of cable internet disruptions the last week, but the official Internet Störung says there has not been and is any problem in my area, 10961 Berlin. I do not know what to do, since the problems appear to happen every now and then, with the router not being able to connect to the Internet. Please, can some admin or official technician help me with this? It is quite frustrating, also to battle this in English.

Thank you!

[Moni_GK]

Hello Gorka,

I would like to take a look at the line. Please send me a PN with your customer data (name, address, customer number and date of birth). Please contact me here again when you have sent me the data.

Best regards

Moni

[Gorka]

Good evening,

I still did not get any response from the message I sent to you. Also, I have still disruptions, and actually, they happened to be all when it rains a lot. I think the installation or something related gets down when raining. Please, I would like to have this solve.

Thank you and best regards,

Gorka

[pRo-Marco]

Hi Gorka,

I would like to have a technician take a look at it on site. If that's all right with you, I'll need a mobile number so we can make an appointment.

Is the building accessible?

Due to current developments, we have to take certain precautions. So we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we do not want to offend you, but on the other hand we do not want to put more people at risk unnecessarily.

Kind regards

Marco

[Gorka]

Hello Marco,

That sounds great, and smart too. Right now I am about to leave for vacation, and I will not be here until mid-August, but I can provide my phone (through pm). Also, the building is accessible, but I am not sure where the connection to the Internet grid is, also, I might need to ask first my landlord (since this is not a problem of the router but of the network). What do you think?

Best regards,

Gorka

[Martin59]

Hello Gorka,

then it would certainly be better to make an appointment when you get back from vacation.

Then you will have enough time to find out where the connections are.

Best regards, Martin

[Gorka]

Hello Martin,

I have been checking my router logs every time the Internet got disrupted, it has been happening again when the weather was rainny. I checked also if there was a disruption in the neighbourhood, 1091 - Berlin, and apparently, there was none. So I realized, if I could connect to the router with no Internet connection established, there must  have been a malfunctoning in the house network.

Now, I have attached the logs of the router into this post, since I can not find the meaning of the log number list. Could you take a look (or send the list explaining the logs meaning), and explain why these happened. Note that there are only logs when disruption happened. I would like to know this to send it to mz landlord, since they charge for cable and internet mantainance, but apparently, this is not working as they say.

Thank zou and best regards,

Gorka

[Jens]

Hey Gorka,

there are different things at your connection. Did you use the original cabele to the antenna socket from us?

The possibility to the technician is also remains.

Regards

Jens