DSL Internet doesn't work as expected

[Artem_87]

Hi,

Internet connection lost after few minutes. Both cable and Wlan. Nothing strange can be obsereved through Wireshark between device and router. 

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time=17.856 ms

64 bytes from 8.8.8.8: icmp_seq=928 ttl=55 time=22.365 ms

64 bytes from 8.8.8.8: icmp_seq=929 ttl=55 time=21.351 ms

Request timeout for icmp_seq 930

Request timeout for icmp_seq 931

64 bytes from 8.8.8.8: icmp_seq=932 ttl=55 time=40.707 ms

64 bytes from 8.8.8.8: icmp_seq=933 ttl=55 time=26.427 ms

64 bytes from 8.8.8.8: icmp_seq=934 ttl=55 time=18.160 ms

64 bytes from 8.8.8.8: icmp_seq=935 ttl=55 time=22.194 ms

64 bytes from 8.8.8.8: icmp_seq=936 ttl=55 time=21.491 ms

64 bytes from 8.8.8.8: icmp_seq=937 ttl=55 time=23.019 ms

64 bytes from 8.8.8.8: icmp_seq=938 ttl=55 time=23.650 ms

64 bytes from 8.8.8.8: icmp_seq=939 ttl=55 time=22.477 ms

64 bytes from 8.8.8.8: icmp_seq=940 ttl=55 time=20.290 ms

64 bytes from 8.8.8.8: icmp_seq=941 ttl=55 time=23.461 ms

64 bytes from 8.8.8.8: icmp_seq=942 ttl=55 time=26.898 ms

64 bytes from 8.8.8.8: icmp_seq=943 ttl=55 time=20.226 ms

64 bytes from 8.8.8.8: icmp_seq=944 ttl=55 time=23.717 ms

64 bytes from 8.8.8.8: icmp_seq=945 ttl=55 time=20.971 ms

64 bytes from 8.8.8.8: icmp_seq=946 ttl=55 time=22.980 ms

64 bytes from 8.8.8.8: icmp_seq=947 ttl=55 time=22.865 ms

64 bytes from 8.8.8.8: icmp_seq=948 ttl=55 time=22.062 ms

64 bytes from 8.8.8.8: icmp_seq=949 ttl=55 time=16.965 ms

64 bytes from 8.8.8.8: icmp_seq=950 ttl=55 time=21.470 ms

64 bytes from 8.8.8.8: icmp_seq=951 ttl=55 time=18.804 ms

64 bytes from 8.8.8.8: icmp_seq=952 ttl=55 time=20.578 ms

64 bytes from 8.8.8.8: icmp_seq=953 ttl=55 time=22.932 ms

64 bytes from 8.8.8.8: icmp_seq=954 ttl=55 time=23.778 ms

64 bytes from 8.8.8.8: icmp_seq=955 ttl=55 time=22.499 ms

64 bytes from 8.8.8.8: icmp_seq=956 ttl=55 time=22.860 ms

64 bytes from 8.8.8.8: icmp_seq=957 ttl=55 time=20.622 ms

64 bytes from 8.8.8.8: icmp_seq=958 ttl=55 time=23.377 ms

64 bytes from 8.8.8.8: icmp_seq=959 ttl=55 time=23.347 ms

64 bytes from 8.8.8.8: icmp_seq=960 ttl=55 time=18.689 ms

64 bytes from 8.8.8.8: icmp_seq=961 ttl=55 time=31.808 ms

Request timeout for icmp_seq 962

Request timeout for icmp_seq 963

Request timeout for icmp_seq 964

Request timeout for icmp_seq 965

Request timeout for icmp_seq 966

Request timeout for icmp_seq 967

Request timeout for icmp_seq 968

Request timeout for icmp_seq 969

Request timeout for icmp_seq 970

Request timeout for icmp_seq 971

Request timeout for icmp_seq 972

Request timeout for icmp_seq 973

Request timeout for icmp_seq 974

Request timeout for icmp_seq 975

Request timeout for icmp_seq 976

Request timeout for icmp_seq 977

Request timeout for icmp_seq 978

Request timeout for icmp_seq 979

Request timeout for icmp_seq 980

Request timeout for icmp_seq 981

Request timeout for icmp_seq 982

Request timeout for icmp_seq 983

Request timeout for icmp_seq 984

Request timeout for icmp_seq 985

Request timeout for icmp_seq 986

Request timeout for icmp_seq 987

Request timeout for icmp_seq 988

Request timeout for icmp_seq 989

Request timeout for icmp_seq 990

Request timeout for icmp_seq 991

Request timeout for icmp_seq 992

Request timeout for icmp_seq 993

Request timeout for icmp_seq 994

Request timeout for icmp_seq 995

Request timeout for icmp_seq 996

Request timeout for icmp_seq 997

Request timeout for icmp_seq 998

Request timeout for icmp_seq 999

Request timeout for icmp_seq 1000

Request timeout for icmp_seq 1001

Request timeout for icmp_seq 1002

Request timeout for icmp_seq 1003

Request timeout for icmp_seq 1004

Request timeout for icmp_seq 1005

Request timeout for icmp_seq 1006

Request timeout for icmp_seq 1007

Request timeout for icmp_seq 1008

Request timeout for icmp_seq 1009

Request timeout for icmp_seq 1010

Request timeout for icmp_seq 1011

64 bytes from 8.8.8.8: icmp_seq=1012 ttl=55 time=24.750 ms

64 bytes from 8.8.8.8: icmp_seq=1013 ttl=55 time=17.200 ms

64 bytes from 8.8.8.8: icmp_seq=1014 ttl=55 time=21.195 ms

64 bytes from 8.8.8.8: icmp_seq=1015 ttl=55 time=19.501 ms

64 bytes from 8.8.8.8: icmp_seq=1016 ttl=55 time=23.169 ms

@Artem_87 Edit: Moved from DSL to Cable. Regards, Jens-K

[Jens-K]

Hi Artem_87,

welcome to the Vodafone Community!

Which modem do you use and what is the name of your tariff?

Did you check all cables and the DSL socket?

Regards,

Jens

[Artem_87]

Hi, it can't be problem with cables. Router is CGA4233DE, tariff Red internet & Phone 1000

[Artem_87]

So could you help please?

[Manu]

Hi Artem_87,

I'd be happy to check your line. Please send me your name, address, date of birth and customer number in a PM?

Please let me know here again when you have sent the message.

Best regards

[Artem_87]

Hey, sent the message. Thanks

[Manu]

Hi Artem_87,

thanks for your data.

I´ve checked the connection and there seems to be a problem in signal quality.

I have forwarded an order to the appropriate colleagues for examination. You will be informed by SMS.

Best Regards, Manu

[Artem_87]

Hi. My ticket is closed, but same problem exists. It's not fixed. Thanks

[Artem_87]

Hello.

That's not normal. More then 2 months internet works from time to time, reason is unstable connection. I've got the notification via sms, that someone is going to fix the problem. Now status of my ticket is "closed". But connection is still unstable like before. 

[Moni_GK]

Hello Artem_87,

I looked again: from the outside everything looks good by now. Therefore it makes sense here, the technician comes directly to you. Would that be okay? Can the colleague come with you to the house system? If so, please send me a phone number to make an appointment.

Kind regards

Moni