DSL Internet doesn't work as expected
Artem_87
Netzwerkforscher
Netzwerkforscher

Hi,

 

Internet connection lost after few minutes. Both cable and Wlan. Nothing strange can be obsereved through Wireshark between device and router. 

 

 

Mehr anzeigen

time=17.856 ms

64 bytes from 8.8.8.8: icmp_seq=928 ttl=55 time=22.365 ms

64 bytes from 8.8.8.8: icmp_seq=929 ttl=55 time=21.351 ms

Request timeout for icmp_seq 930

Request timeout for icmp_seq 931

64 bytes from 8.8.8.8: icmp_seq=932 ttl=55 time=40.707 ms

64 bytes from 8.8.8.8: icmp_seq=933 ttl=55 time=26.427 ms

64 bytes from 8.8.8.8: icmp_seq=934 ttl=55 time=18.160 ms

64 bytes from 8.8.8.8: icmp_seq=935 ttl=55 time=22.194 ms

64 bytes from 8.8.8.8: icmp_seq=936 ttl=55 time=21.491 ms

64 bytes from 8.8.8.8: icmp_seq=937 ttl=55 time=23.019 ms

64 bytes from 8.8.8.8: icmp_seq=938 ttl=55 time=23.650 ms

64 bytes from 8.8.8.8: icmp_seq=939 ttl=55 time=22.477 ms

64 bytes from 8.8.8.8: icmp_seq=940 ttl=55 time=20.290 ms

64 bytes from 8.8.8.8: icmp_seq=941 ttl=55 time=23.461 ms

64 bytes from 8.8.8.8: icmp_seq=942 ttl=55 time=26.898 ms

64 bytes from 8.8.8.8: icmp_seq=943 ttl=55 time=20.226 ms

64 bytes from 8.8.8.8: icmp_seq=944 ttl=55 time=23.717 ms

64 bytes from 8.8.8.8: icmp_seq=945 ttl=55 time=20.971 ms

64 bytes from 8.8.8.8: icmp_seq=946 ttl=55 time=22.980 ms

64 bytes from 8.8.8.8: icmp_seq=947 ttl=55 time=22.865 ms

64 bytes from 8.8.8.8: icmp_seq=948 ttl=55 time=22.062 ms

64 bytes from 8.8.8.8: icmp_seq=949 ttl=55 time=16.965 ms

64 bytes from 8.8.8.8: icmp_seq=950 ttl=55 time=21.470 ms

64 bytes from 8.8.8.8: icmp_seq=951 ttl=55 time=18.804 ms

64 bytes from 8.8.8.8: icmp_seq=952 ttl=55 time=20.578 ms

64 bytes from 8.8.8.8: icmp_seq=953 ttl=55 time=22.932 ms

64 bytes from 8.8.8.8: icmp_seq=954 ttl=55 time=23.778 ms

64 bytes from 8.8.8.8: icmp_seq=955 ttl=55 time=22.499 ms

64 bytes from 8.8.8.8: icmp_seq=956 ttl=55 time=22.860 ms

64 bytes from 8.8.8.8: icmp_seq=957 ttl=55 time=20.622 ms

64 bytes from 8.8.8.8: icmp_seq=958 ttl=55 time=23.377 ms

64 bytes from 8.8.8.8: icmp_seq=959 ttl=55 time=23.347 ms

64 bytes from 8.8.8.8: icmp_seq=960 ttl=55 time=18.689 ms

64 bytes from 8.8.8.8: icmp_seq=961 ttl=55 time=31.808 ms

Request timeout for icmp_seq 962

Request timeout for icmp_seq 963

Request timeout for icmp_seq 964

Request timeout for icmp_seq 965

Request timeout for icmp_seq 966

Request timeout for icmp_seq 967

Request timeout for icmp_seq 968

Request timeout for icmp_seq 969

Request timeout for icmp_seq 970

Request timeout for icmp_seq 971

Request timeout for icmp_seq 972

Request timeout for icmp_seq 973

Request timeout for icmp_seq 974

Request timeout for icmp_seq 975

Request timeout for icmp_seq 976

Request timeout for icmp_seq 977

Request timeout for icmp_seq 978

Request timeout for icmp_seq 979

Request timeout for icmp_seq 980

Request timeout for icmp_seq 981

Request timeout for icmp_seq 982

Request timeout for icmp_seq 983

Request timeout for icmp_seq 984

Request timeout for icmp_seq 985

Request timeout for icmp_seq 986

Request timeout for icmp_seq 987

Request timeout for icmp_seq 988

Request timeout for icmp_seq 989

Request timeout for icmp_seq 990

Request timeout for icmp_seq 991

Request timeout for icmp_seq 992

Request timeout for icmp_seq 993

Request timeout for icmp_seq 994

Request timeout for icmp_seq 995

Request timeout for icmp_seq 996

Request timeout for icmp_seq 997

Request timeout for icmp_seq 998

Request timeout for icmp_seq 999

Request timeout for icmp_seq 1000

Request timeout for icmp_seq 1001

Request timeout for icmp_seq 1002

Request timeout for icmp_seq 1003

Request timeout for icmp_seq 1004

Request timeout for icmp_seq 1005

Request timeout for icmp_seq 1006

Request timeout for icmp_seq 1007

Request timeout for icmp_seq 1008

Request timeout for icmp_seq 1009

Request timeout for icmp_seq 1010

Request timeout for icmp_seq 1011

64 bytes from 8.8.8.8: icmp_seq=1012 ttl=55 time=24.750 ms

64 bytes from 8.8.8.8: icmp_seq=1013 ttl=55 time=17.200 ms

64 bytes from 8.8.8.8: icmp_seq=1014 ttl=55 time=21.195 ms

64 bytes from 8.8.8.8: icmp_seq=1015 ttl=55 time=19.501 ms

64 bytes from 8.8.8.8: icmp_seq=1016 ttl=55 time=23.169 ms

@Artem_87 Edit: Moved from DSL to Cable. Regards, Jens-K

22 Antworten 22

Hi, PMed. Thanks

Moni_GK
Moderator:in
Moderator:in

Hello Artem_87,

the technician is assigned for you. The colleague will call you to make an appointment.

Kind regards

Moni

Bewertet hilfreiche Beiträge mit Likes!

Hi,

 

After technician visit I'm still facing same problem. Connection drops. Please take a look at the log file attached, contains PING test.

 

Thanks

Today's state:

[1580574896.078227] no answer yet for icmp_seq=3188
[1580574897.106277] no answer yet for icmp_seq=3189
[1580574898.126260] no answer yet for icmp_seq=3190
[1580574899.150240] no answer yet for icmp_seq=3191
[1580574900.174237] no answer yet for icmp_seq=3192
[1580574901.198195] no answer yet for icmp_seq=3193
[1580574902.199877] no answer yet for icmp_seq=3194
[1580574902.217136] 64 bytes from 8.8.8.8: icmp_seq=3195 ttl=55 time=17.2 ms
[1580574903.219928] 64 bytes from 8.8.8.8: icmp_seq=3196 ttl=55 time=18.7 ms
[1580574904.219046] 64 bytes from 8.8.8.8: icmp_seq=3197 ttl=55 time=16.8 ms
[1580574905.220487] 64 bytes from 8.8.8.8: icmp_seq=3198 ttl=55 time=16.2 ms
[1580574906.222088] 64 bytes from 8.8.8.8: icmp_seq=3199 ttl=55 time=16.7 ms
[1580574907.226647] 64 bytes from 8.8.8.8: icmp_seq=3200 ttl=55 time=20.4 ms
[1580574908.225478] 64 bytes from 8.8.8.8: icmp_seq=3201 ttl=55 time=17.6 ms
[1580574909.230243] 64 bytes from 8.8.8.8: icmp_seq=3202 ttl=55 time=20.6 ms
[1580574910.229667] 64 bytes from 8.8.8.8: icmp_seq=3203 ttl=55 time=18.4 ms
[1580574911.236367] 64 bytes from 8.8.8.8: icmp_seq=3204 ttl=55 time=24.2 ms
[1580574912.232922] 64 bytes from 8.8.8.8: icmp_seq=3205 ttl=55 time=19.3 ms
[1580574913.234084] 64 bytes from 8.8.8.8: icmp_seq=3206 ttl=55 time=20.8 ms
[1580574914.233270] 64 bytes from 8.8.8.8: icmp_seq=3207 ttl=55 time=19.0 ms
[1580574915.237216] 64 bytes from 8.8.8.8: icmp_seq=3208 ttl=55 time=21.8 ms
[1580574916.237825] 64 bytes from 8.8.8.8: icmp_seq=3209 ttl=55 time=20.4 ms
[1580574917.238994] 64 bytes from 8.8.8.8: icmp_seq=3210 ttl=55 time=20.7 ms
[1580574918.238787] 64 bytes from 8.8.8.8: icmp_seq=3211 ttl=55 time=18.5 ms
[1580574919.241380] 64 bytes from 8.8.8.8: icmp_seq=3212 ttl=55 time=19.4 ms
[1580574920.241521] 64 bytes from 8.8.8.8: icmp_seq=3213 ttl=55 time=17.9 ms
[1580574921.248588] 64 bytes from 8.8.8.8: icmp_seq=3214 ttl=55 time=23.8 ms
[1580574922.242850] 64 bytes from 8.8.8.8: icmp_seq=3215 ttl=55 time=17.1 ms
[1580574923.247545] 64 bytes from 8.8.8.8: icmp_seq=3216 ttl=55 time=21.3 ms
[1580574924.247695] 64 bytes from 8.8.8.8: icmp_seq=3217 ttl=55 time=20.0 ms
[1580574925.247510] 64 bytes from 8.8.8.8: icmp_seq=3218 ttl=55 time=18.5 ms
[1580574926.251220] 64 bytes from 8.8.8.8: icmp_seq=3219 ttl=55 time=20.8 ms
[1580574927.252515] 64 bytes from 8.8.8.8: icmp_seq=3220 ttl=55 time=21.1 ms
[1580574928.250791] 64 bytes from 8.8.8.8: icmp_seq=3221 ttl=55 time=18.0 ms
[1580574929.252082] 64 bytes from 8.8.8.8: icmp_seq=3222 ttl=55 time=18.0 ms
[1580574930.254479] 64 bytes from 8.8.8.8: icmp_seq=3223 ttl=55 time=18.9 ms
[1580574931.259908] 64 bytes from 8.8.8.8: icmp_seq=3224 ttl=55 time=22.2 ms
[1580574932.258718] 64 bytes from 8.8.8.8: icmp_seq=3225 ttl=55 time=20.4 ms
[1580574933.259199] 64 bytes from 8.8.8.8: icmp_seq=3226 ttl=55 time=19.2 ms
[1580574934.261225] 64 bytes from 8.8.8.8: icmp_seq=3227 ttl=55 time=19.8 ms
[1580574935.273270] 64 bytes from 8.8.8.8: icmp_seq=3228 ttl=55 time=30.8 ms
[1580574936.260422] 64 bytes from 8.8.8.8: icmp_seq=3229 ttl=55 time=16.0 ms
[1580574937.291324] 64 bytes from 8.8.8.8: icmp_seq=3230 ttl=55 time=45.7 ms
[1580574938.265404] 64 bytes from 8.8.8.8: icmp_seq=3231 ttl=55 time=17.9 ms
[1580574939.266084] 64 bytes from 8.8.8.8: icmp_seq=3232 ttl=55 time=17.5 ms
[1580574940.269924] 64 bytes from 8.8.8.8: icmp_seq=3233 ttl=55 time=19.6 ms
[1580574941.269729] 64 bytes from 8.8.8.8: icmp_seq=3234 ttl=55 time=17.7 ms
[1580574942.274234] 64 bytes from 8.8.8.8: icmp_seq=3235 ttl=55 time=20.4 ms
[1580574943.274303] 64 bytes from 8.8.8.8: icmp_seq=3236 ttl=55 time=18.9 ms
[1580574944.278424] 64 bytes from 8.8.8.8: icmp_seq=3237 ttl=55 time=22.0 ms
[1580574945.276413] 64 bytes from 8.8.8.8: icmp_seq=3238 ttl=55 time=18.8 ms
[1580574946.278196] 64 bytes from 8.8.8.8: icmp_seq=3239 ttl=55 time=18.6 ms
[1580574947.282323] 64 bytes from 8.8.8.8: icmp_seq=3240 ttl=55 time=20.9 ms
[1580574948.283501] 64 bytes from 8.8.8.8: icmp_seq=3241 ttl=55 time=21.2 ms
[1580574949.289794] 64 bytes from 8.8.8.8: icmp_seq=3242 ttl=55 time=26.1 ms
[1580574950.284078] 64 bytes from 8.8.8.8: icmp_seq=3243 ttl=55 time=19.0 ms
[1580574951.282931] 64 bytes from 8.8.8.8: icmp_seq=3244 ttl=55 time=16.6 ms
[1580574952.286905] 64 bytes from 8.8.8.8: icmp_seq=3245 ttl=55 time=18.7 ms
[1580574953.290154] 64 bytes from 8.8.8.8: icmp_seq=3246 ttl=55 time=20.0 ms
[1580574954.289661] 64 bytes from 8.8.8.8: icmp_seq=3247 ttl=55 time=18.3 ms
[1580574955.287906] 64 bytes from 8.8.8.8: icmp_seq=3248 ttl=55 time=15.1 ms
[1580574957.298234] no answer yet for icmp_seq=3249
[1580574958.299797] no answer yet for icmp_seq=3250
[1580574959.310241] no answer yet for icmp_seq=3251
[1580574960.334245] no answer yet for icmp_seq=3252
[1580574961.358251] no answer yet for icmp_seq=3253
[1580574962.382251] no answer yet for icmp_seq=3254
[1580574963.406251] no answer yet for icmp_seq=3255
[1580574964.430227] no answer yet for icmp_seq=3256
[1580574965.454243] no answer yet for icmp_seq=3257
[1580574966.478257] no answer yet for icmp_seq=3258
[1580574967.492907] no answer yet for icmp_seq=3259
[1580574968.494272] no answer yet for icmp_seq=3260
[1580574969.518245] no answer yet for icmp_seq=3261
[1580574970.542237] no answer yet for icmp_seq=3262
[1580574971.566232] no answer yet for icmp_seq=3263
[1580574972.590197] no answer yet for icmp_seq=3264
[1580574973.614234] no answer yet for icmp_seq=3265
[1580574974.638236] no answer yet for icmp_seq=3266
[1580574975.662250] no answer yet for icmp_seq=3267
[1580574976.686241] no answer yet for icmp_seq=3268
[1580574977.710233] no answer yet for icmp_seq=3269
[1580574978.738290] no answer yet for icmp_seq=3270
[1580574979.758271] no answer yet for icmp_seq=3271
[1580574980.782289] no answer yet for icmp_seq=3272
[1580574981.058025] 64 bytes from 8.8.8.8: icmp_seq=3272 ttl=55 time=1300 ms
[1580574981.058163] 64 bytes from 8.8.8.8: icmp_seq=3273 ttl=55 time=276 ms
[1580574981.804021] 64 bytes from 8.8.8.8: icmp_seq=3274 ttl=55 time=21.0 ms
[1580574982.803823] 64 bytes from 8.8.8.8: icmp_seq=3275 ttl=55 time=21.5 ms
[1580574983.803433] 64 bytes from 8.8.8.8: icmp_seq=3276 ttl=55 time=19.5 ms
[1580574984.803798] 64 bytes from 8.8.8.8: icmp_seq=3277 ttl=55 time=18.0 ms
[1580574985.802319] 64 bytes from 8.8.8.8: icmp_seq=3278 ttl=55 time=16.0 ms
[1580574986.806355] 64 bytes from 8.8.8.8: icmp_seq=3279 ttl=55 time=18.8 ms
[1580574987.805242] 64 bytes from 8.8.8.8: icmp_seq=3280 ttl=55 time=17.4 ms
[1580574988.805442] 64 bytes from 8.8.8.8: icmp_seq=3281 ttl=55 time=15.9 ms
[1580574989.807457] 64 bytes from 8.8.8.8: icmp_seq=3282 ttl=55 time=17.1 ms
[1580574990.808042] 64 bytes from 8.8.8.8: icmp_seq=3283 ttl=55 time=16.4 ms
[1580574991.808716] 64 bytes from 8.8.8.8: icmp_seq=3284 ttl=55 time=15.5 ms
[1580574992.816143] 64 bytes from 8.8.8.8: icmp_seq=3285 ttl=55 time=21.8 ms
[1580574993.819431] 64 bytes from 8.8.8.8: icmp_seq=3286 ttl=55 time=23.1 ms
[1580574994.815564] 64 bytes from 8.8.8.8: icmp_seq=3287 ttl=55 time=17.9 ms
[1580574995.816618] 64 bytes from 8.8.8.8: icmp_seq=3288 ttl=55 time=18.3 ms
[1580574996.818995] 64 bytes from 8.8.8.8: icmp_seq=3289 ttl=55 time=19.1 ms
[1580574997.817356] 64 bytes from 8.8.8.8: icmp_seq=3290 ttl=55 time=17.4 ms
[1580574998.818873] 64 bytes from 8.8.8.8: icmp_seq=3291 ttl=55 time=17.4 ms
[1580574999.820013] 64 bytes from 8.8.8.8: icmp_seq=3292 ttl=55 time=17.8 ms
[1580575000.817090] 64 bytes from 8.8.8.8: icmp_seq=3293 ttl=55 time=13.0 ms
[1580575001.818689] 64 bytes from 8.8.8.8: icmp_seq=3294 ttl=55 time=13.9 ms
[1580575002.827833] 64 bytes from 8.8.8.8: icmp_seq=3295 ttl=55 time=21.9 ms
[1580575003.823324] 64 bytes from 8.8.8.8: icmp_seq=3296 ttl=55 time=17.0 ms
[1580575004.824145] 64 bytes from 8.8.8.8: icmp_seq=3297 ttl=55 time=16.5 ms
[1580575005.825989] 64 bytes from 8.8.8.8: icmp_seq=3298 ttl=55 time=16.7 ms
[1580575006.827208] 64 bytes from 8.8.8.8: icmp_seq=3299 ttl=55 time=16.9 ms
[1580575007.831188] 64 bytes from 8.8.8.8: icmp_seq=3300 ttl=55 time=19.8 ms
[1580575008.831743] 64 bytes from 8.8.8.8: icmp_seq=3301 ttl=55 time=18.3 ms
[1580575009.831280] 64 bytes from 8.8.8.8: icmp_seq=3302 ttl=55 time=17.0 ms
[1580575010.837102] 64 bytes from 8.8.8.8: icmp_seq=3303 ttl=55 time=21.6 ms
[1580575011.833778] 64 bytes from 8.8.8.8: icmp_seq=3304 ttl=55 time=16.5 ms
[1580575013.838238] no answer yet for icmp_seq=3305
[1580575014.862229] no answer yet for icmp_seq=3306
[1580575015.886170] no answer yet for icmp_seq=3307
[1580575016.910191] no answer yet for icmp_seq=3308
[1580575017.934232] no answer yet for icmp_seq=3309
[1580575018.962296] no answer yet for icmp_seq=3310
[1580575019.982285] no answer yet for icmp_seq=3311
[1580575021.006253] no answer yet for icmp_seq=3312
[1580575022.030262] no answer yet for icmp_seq=3313
[1580575023.054265] no answer yet for icmp_seq=3314
[1580575024.078236] no answer yet for icmp_seq=3315
[1580575025.102238] no answer yet for icmp_seq=3316
[1580575026.126255] no answer yet for icmp_seq=3317
[1580575027.150237] no answer yet for icmp_seq=3318
[1580575028.174233] no answer yet for icmp_seq=3319
[1580575029.198232] no answer yet for icmp_seq=3320
[1580575030.222236] no answer yet for icmp_seq=3321
[1580575031.250250] no answer yet for icmp_seq=3322
[1580575032.270264] no answer yet for icmp_seq=3323
[1580575033.294254] no answer yet for icmp_seq=3324
[1580575034.318242] no answer yet for icmp_seq=3325
[1580575035.342257] no answer yet for icmp_seq=3326
[1580575036.366243] no answer yet for icmp_seq=3327
[1580575037.390235] no answer yet for icmp_seq=3328
[1580575038.418273] no answer yet for icmp_seq=3329
[1580575039.438239] no answer yet for icmp_seq=3330
[1580575040.466243] no answer yet for icmp_seq=3331
[1580575041.490259] no answer yet for icmp_seq=3332
[1580575042.510232] no answer yet for icmp_seq=3333
[1580575043.534236] no answer yet for icmp_seq=3334
[1580575044.558248] no answer yet for icmp_seq=3335
[1580575045.559442] no answer yet for icmp_seq=3336
[1580575046.574250] no answer yet for icmp_seq=3337
[1580575047.598238] no answer yet for icmp_seq=3338
[1580575048.626173] no answer yet for icmp_seq=3339
[1580575049.646190] no answer yet for icmp_seq=3340
[1580575050.674264] no answer yet for icmp_seq=3341
[1580575051.694216] no answer yet for icmp_seq=3342
[1580575052.718181] no answer yet for icmp_seq=3343
[1580575053.742353] no answer yet for icmp_seq=3344
[1580575054.741782] no answer yet for icmp_seq=3345
[1580575055.758190] no answer yet for icmp_seq=3346
[1580575056.782199] no answer yet for icmp_seq=3347
[1580575057.806277] no answer yet for icmp_seq=3348
[1580575058.830236] no answer yet for icmp_seq=3349
[1580575059.830200] no answer yet for icmp_seq=3350
[1580575060.846251] no answer yet for icmp_seq=3351
[1580575061.870253] no answer yet for icmp_seq=3352
[1580575062.894216] no answer yet for icmp_seq=3353
[1580575063.922242] no answer yet for icmp_seq=3354
[1580575064.942268] no answer yet for icmp_seq=3355
[1580575065.966197] no answer yet for icmp_seq=3356
[1580575066.994246] no answer yet for icmp_seq=3357
[1580575068.014165] no answer yet for icmp_seq=3358
[1580575069.038194] no answer yet for icmp_seq=3359
[1580575070.066347] no answer yet for icmp_seq=3360
[1580575071.067757] no answer yet for icmp_seq=3361
[1580575072.078179] no answer yet for icmp_seq=3362
[1580575073.102238] no answer yet for icmp_seq=3363
[1580575074.126221] no answer yet for icmp_seq=3364
[1580575075.154232] no answer yet for icmp_seq=3365
[1580575076.174264] no answer yet for icmp_seq=3366
[1580575077.198238] no answer yet for icmp_seq=3367
[1580575078.222241] no answer yet for icmp_seq=3368
[1580575079.250246] no answer yet for icmp_seq=3369
[1580575080.270272] no answer yet for icmp_seq=3370

Martin59
Moderator:in
Moderator:in

Hello Artem_87,

 

did the malfunctions start again immediately after the technician was called in ?

 

Best regards, Martin  

Bewertet hilfreiche Beiträge mit Likes!

Hi,

 

Generally I can say so, my wife said that about an hour after technician visit connection was better, but in the evening the problem came up again. He changed the DSL cable.

 

Thanks

 

Martin59
Moderator:in
Moderator:in

Hi Artem_87,

 

I'd like to send another tech over there if you don't mind.

 

Best regards, Martin.

Bewertet hilfreiche Beiträge mit Likes!

Hi,

Would be happy to, hope someday internet will work:)

 

Thanks

Martin59
Moderator:in
Moderator:in

Hello Artem_87,

 

I've just got the order back to the tech guys.

They'll call you again to set up the appointment.

I hope everything finally works out and you don't have to contact us again.

 

Best regards, Martin  

Bewertet hilfreiche Beiträge mit Likes!

Hi,

 

Update: Technician came, changed the router, cables etc... But no result. He detected some conflict between the line capabilities and my tariff (1gb) and sent all the data and logs to Vodafone. He said that Vodafone will contact me in 2 days in order to provide solution. Almost one week passed but nobody contacted me. Could you please help?