Connection issues

[Kelechi]

I have a connection problem that i need you guys to fix. In a TRACEROUTE test a technician i dentifird high packet loss rates to the servers. I teach online so if i am to continue my work i need to have the connections to these servers stabilized
Their ip address are:
TW: 203.69.82.146
HK: 152.101.38.105
TWR: 203.66.52.136
SG: 203.85.37.45

Name: K*** I***
Email: ***
Kunden Nummer: ***

EDIT @Kelechi: personal data deleted and I changed the board. Was Rechnung&Vertrag > Internet,Telefon&TVüberDSL

[Jens-K]

Hi Kelechi,

welcome to the Vodafone Community!

This is a public forum, so please do not post personal data here, thank you.

Is there a high packet loss to these IP addresses only? If so, our technician can not solve this.

If the connection fails completely you find a DSL CHECKLIST here.

Restarting or resetting the modem may help.

Regards,

Jens