Cancel my contract please. I'm having all kinds of internet connection problems with Vodaphone.

[pisarevden]

Hello,
I'm writing to you to kindly ask you to cancel my contract with Vodafone.
There is a ticket proving that Vodafone does not comply with the terms of the contract: ***(edited).
Have a good day.

[Claudia]

Hello pisarevden,

please give us some more details about the connection problems. You can check what kind of information we need in the thread Alles rund um Störungsmeldungen.

Kind regards,

Claudia

[pisarevden]

I already did it multiple times, please look at my current and closed service requests and tickets in my account.

I already got the confirmation from support by phone that I'm eligible to cancel the contract due to the network hardware used in my house is heavily overutilized and the maintenance ticket is not fulfilled for almost a year as of now. I'm not going to cope with it any longer, I need a stable internet connection for my work.

Also please accept a new complaint: for the 3rd day in a row I'm experiencing network failures, and the same was a week ago, and a week before that. This is super annoying.

[pisarevden]

The speed you are dealing with customers is astounding really.

[Jana478]

Hello pisarevden,

In order to process this, I still need a few details from you. Please send me a   

private Message with your name, address, date of birth and customer number and let me know here when you have sent the message.

Best regards

Jana