Cable Modem restarts frequently and Internet speed slow.

[GopiSankar]

Hi,

Problem 1: My Internet speed slows down frequently and after I restart the cable modem manually, the speed improves a bit.

Problem 2: The modem restarts by itself frequently almost 2-3 times everyday. Today the problem became worse and the modem restarts by itslelt every 5 min. 

Since I dont speak a good German, I couldnt contact customer support. Please support me in resolving the issue.

Thanks,

Gopi

[Tobias]

Hey,

I can gladly take a look at the connection 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[GopiSankar]

Hi Tobias,

I have sent the details via PM.

[Martin59]

Hello GopiSankar,

The signal values on your connection no longer fit, this must be corrected by a technician.

Please send me a PN with a current cell phone number, the info whether you can access the house system and whether there are signs of Covid-19.

After that please contact me here again.

Many greetings, Martin

[GopiSankar]

Hi Martin,

I have sent my contact details to you via PN.

Thanks.

[Jens]

Hey GopiSankar,

happy new year. I have commissioned the technician and the appointment will be arranged with you.

Regards Jens

[GopiSankar]

Hi,

Thanks for the support.

The technician visited and said that an additional cable I have used to run through a doorway is faulty and it should be removed to fix the problem. As he instructed I removed all additional cables and directly connected my modem to the main cable, however the problem became even worse now. The internet speed is terrible now.  I waited for sometime before contacting again, in the hope if there is something wrong in my locality, it should be fixed. But the problem still exists. The internet speeds are worse than before and now my modem is connected directly without any additional cables!

Please help me.

[ERFD]

Hello GopiSankar,

did the technician also tell you that your own construction will cost you 99.50 euros because we did not cause the error?

Now the signal in the upstream is bad. How exactly is the modem wired now. Did the technician connect it like this? I guess a technician has to go out here again.

Best regards Fred

[GopiSankar]

Hi.

Thanks for the support. 

The technician didnt inform me about the charges.  Somehow I get the feeling that charging me the money is more important than resolving my issue. 

This is the speedtest result with only one device and the modem is connected the way it was installed the first time.

Please resolve my issue and I am ready to pay the charges happily. BTW the plan is 200 Mbps

[Moni_GK]

Hello GopiSankar,

the technician has determined that the fault is in your own wiring. An intermediate piece was installed here, which leads to 25 dB losses. The error is therefore unfortunately your own fault and the flat rate is justified.

Greetings Moni